Senior Experience Researcher
ThumbtackSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Technology, Fintech, Digital Banking, Financial ServicesIndustries
Requirements
Candidates should have 5+ years of experience in managing and executing applied user research, ideally in an innovative consumer fintech, financial institution, mobile or digital companies or market research firms. A Bachelor’s Degree in relevant fields like Human-Computer Interaction, Communication Research, Social Sciences (Psychology, Sociology, Anthropology), Statistics, Data Analytics, Marketing, Communications, or other similar fields is required. Strong research skills and the ability to utilize a wide range of mixed methods, including triangulation, are essential for generating comprehensive insights.
Responsibilities
The Senior UX Researcher will lead end-to-end research initiatives, owning the entire research lifecycle from identifying research questions to delivering impactful recommendations. They will execute research and drive insights generation through various studies like surveys, interviews, and usability tests, utilizing the Double Diamond framework. The role involves translating research findings into actionable insights that inform product development and business strategy, fostering collaboration with cross-functional teams and stakeholders, and acting as a subject matter expert on the financial services landscape to shape new products for Tala’s users in India.
Skills
UX Research
User Experience
Product Design
Customer Insights
Research Methodologies
Data Analysis
Tala
Digital wallet and lending platform for underserved
About Tala
Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.
Santa Monica, CaliforniaHeadquarters
2011Year Founded
$341.1MTotal Funding
DEBTCompany Stage
Fintech, AI & Machine LearningIndustries
501-1,000Employees