Senior UX Designer at SugarCRM

Solihull, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CRM, Software, TechnologyIndustries

Requirements

5+ years of experience designing web-based application UIs (SaaS/B2B preferred), with a strong portfolio of shipped products
Proven ability to manage and prioritize multiple initiatives in parallel while maintaining high-quality outputs
Expertise in visual design, with the ability to produce interfaces that are elegant, accessible, and aligned with platform and brand standards
Mastery of Figma, including component creation, prototyping, and system-level design
Deep understanding of interaction design, UX patterns, and data-driven workflows in complex applications
Strong application UX expertise and outstanding visual design skills
Ability to thrive in complex product environments and confidently lead multiple concurrent projects

Responsibilities

Lead the end-to-end design of multiple features or product areas simultaneously, ensuring quality and progress across each stream
Collaborate with Product Managers and Engineers to define problem statements, shape requirements, and frame the scope of UX work
Translate product and user goals into user flows, wireframes, prototypes, and detailed UI designs that scale across complex applications
Drive stakeholder alignment through clear communication, documentation, and cross-functional collaboration
Apply and extend the design system to craft interfaces that are consistent, scalable, highly usable, and visually compelling
Conduct usability testing, gather feedback, and iterate designs based on data and insights
Support and elevate team maturity by mentoring junior designers, sharing best practices, and modeling design excellence

Skills

UX Design

Visual Design

Wireframing

Prototyping

User Flows

SugarCRM

CRM software for customer relationship management

About SugarCRM

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Cupertino, CaliforniaHeadquarters

2004Year Founded

$135.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

Risks

Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.

Rising data privacy regulations could increase compliance costs for SugarCRM.

Subscription fatigue may impact SugarCRM's recurring revenue model.

Differentiation

SugarCRM offers a highly customizable CRM platform for diverse business needs.

The company integrates advanced analytics and automation for personalized customer experiences.

SugarCRM's platform supports seamless integration with other business tools and systems.

Upsides

SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.

The company has been recognized as a leader in the CRM industry by multiple awards.

Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

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