Senior Technical Support Engineer

Poland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, IT Operations, CybersecurityIndustries

Requirements

Candidates must possess a BS degree in Computer Science or a similar field, or equivalent work experience, with over 5 years of experience supporting enterprise customers or working hands-on with distributed systems. Strong expertise in troubleshooting, problem-solving, critical thinking, Linux, AWS, Azure, and networking is essential. Experience with observability technologies like Splunk, Elasticsearch, or LogStash is required, and Regex and JavaScript skills are a plus. The candidate must currently reside in Poland.

Responsibilities

The Senior Technical Support Engineer will develop a deep technical understanding of Cribl Stream and other products. They will provide enterprise-level technical support to customers across various channels, including Slack, email, and online meetings. Responsibilities include researching, diagnosing, troubleshooting, and resolving customer issues, escalating unresolved issues to appropriate internal teams, and providing prompt feedback and accurate issue closure. The role also involves documenting knowledge through tech notes and articles, participating in real-time forums, and performing stand-by or on-call duties.

Skills

Technical Support

Customer Success

Enterprise-level Support

Observability Data

Data Management

Problem-Solving

Collaboration

Cribl

Data observability solutions for tech businesses

About Cribl

Cribl operates in the data observability market, helping tech businesses monitor, analyze, and visualize their data for better operational and security insights. The company offers two main products: Cribl Stream and Cribl Edge. Cribl Stream enables businesses to efficiently route and transform logs and metrics, either on their own infrastructure or through cloud services, ensuring timely data delivery. Cribl Edge focuses on collecting and processing real-time observability data from edge devices, which can then be sent to Cribl Stream or other destinations. Cribl distinguishes itself by integrating seamlessly with platforms like Office 365 and Microsoft Azure, allowing clients to enhance their data management capabilities. The company's goal is to create effective data ecosystems that empower organizations to make sense of their data.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$576.3MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees