Senior Technical Program Manager, Carrier Integrations at Shippo

United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Logistics, ShippingIndustries

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent work experience
8 to 10 years total experience, including 5+ years in technical program management with a strong focus on API/platform integrations
Proven ability to manage complex technical projects from concept to delivery, including coordinating across teams and managing dependencies
Strong understanding of API integrations and their impact on end-user experiences, including core technical concepts such as OAuth, webhooks, and related standards
Demonstrated experience with data analysis to drive prioritization and scoping decisions
Excellent problem-solving and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
Exceptional communication skills (inferred from context of stakeholder representation and cross-functional leadership)

Responsibilities

Own end-to-end program strategy for Shippo’s carrier integration portfolio, across new integrations, API upgrades, and new capability rollouts
Drive execution of complex, multi-team initiatives that require alignment between R&D, carrier partnerships, GTM, finance, and operations
Anticipate and articulate risks, and plan mitigations that ensure high quality delivery
Represent Shippo at a senior level with external carrier technical and operational stakeholders
Define and track KPIs for integration quality, delivery predictability, and customer satisfaction
Partner with Engineering Managers and tech leads to ensure architectural decisions align with program goals, including scalability, reusability, and long-term maintainability
Challenge assumptions and surface trade-off risks where needed, ensuring short-term design choices don’t undermine long-term integration health
Establish best practices for building and upgrading carrier integrations (e.g., API patterns, reliability standards, onboarding playbooks)
Drive adoption of reusable frameworks and integration toolkits across engineering teams to improve consistency and speed
Own execution metrics for integration health and delivery (e.g., upgrade cycle adherence, incident reduction, SLA compliance)
Develop governance models and reporting structures that give leadership visibility into integration health, performance, and risks

Skills

Key technologies and capabilities for this role

Technical Program ManagementCarrier IntegrationsAPIProgram StrategyCross-functional LeadershipProduct Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time remote position.

What are the main responsibilities of this role?

The role involves owning end-to-end program strategy for carrier integrations, driving multi-team initiatives across R&D, carrier partnerships, GTM, finance, and operations, and partnering with engineering to ensure architectural alignment.

What skills are needed for the Senior Technical Program Manager role?

Key skills include program leadership for cross-functional delivery, technical influence on engineering decisions for scalability and maintainability, and establishing standards like API patterns and onboarding playbooks.

What is the reporting structure for this position?

The role is a member of the R&D team, reporting to the Director of Product Management for the API business unit.

What makes a strong candidate for this Technical Program Manager position?

Ideal candidates can lead complex cross-functional projects, represent Shippo at a senior level with carriers, anticipate risks, and drive technical best practices for scalable integrations.

Shippo

Shipping solution for ecommerce businesses

About Shippo

Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$150.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consumer SoftwareIndustries

201-500Employees

Benefits

Medical, dental, & vision

Take-as-much-as-you-need vacation policy

Flexible work hours

Two week-long company wide shutdowns during summer/winter

3 volunteer days off (VTOs)

WFH stipend

Charity donation match up to $100

Professional & career growth

Individual learning stipend

Personal and focused growth

Company off-sites throughout the year

Risks

Increased competition from platforms like Square and Wix could reduce Shippo's market share.

Partnership with Cover Genius may expose Shippo to insurance claims and liabilities.

New tool launches may strain Shippo's resources if not managed efficiently.

Differentiation

Shippo offers a multi-carrier shipping API connecting with over 40 global carriers.

The platform provides comprehensive shipping solutions, including label creation and package tracking.

Shippo's integration with platforms like Wix enhances its accessibility and user experience.

Upsides

Shippo's Addresses API improves address validation, reducing undeliverable packages.

Partnership with Cover Genius offers comprehensive insurance solutions for eCommerce merchants.

Dynamic pricing models optimize revenue and offer competitive rates to customers.

Land your dream remote job 3x faster with AI

Try Jobo Free