Senior Technical Lead, IT Service Delivery at Stryker

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, TechnologyIndustries

Requirements

Bachelor's Degree or equivalent from an accredited university required; bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or equivalent field preferred
Minimum 10 to 13 years of experience in web development & support
At least 5 years of experience in Microsoft Azure services
Expertise in C#, ASP.NET MVC/Web API, and the .NET Core/.NET 8 framework
Hands-on experience with cloud services, particularly Microsoft Azure (e.g., Azure Functions, App Services, Azure DevOps, Azure Data Lake, Azure Data Factory)
Experience with database systems such as SQL Server and expertise in automating routine administrative tasks using scripts (e.g., T-SQL, Batch Jobs)
Expertise in front-end technologies (e.g., HTML5, CSS3, JavaScript) and modern frameworks like Angular or React JS
Experience in DevOps practices and tools for continuous integration and continuous deployment (e.g., Git, Jenkins, Azure DevOps Pipelines)
ITIL Foundations v4 certification preferred

Responsibilities

Perform activities by following Stryker’s Software Service Delivery framework and processes
Manage daily support and maintenance of Web Applications by conducting long-term improvement operations to ensure compatibility with evolving mission requirements
Manage Vendor supported Revenue Management platform, working closely with business and key stakeholders to enable day-to-day operations
Offer best practices advice and recommendations to Managed services team around overall systems architecture and be the Subject Matter Expert
Manage the relationship between SaaS, System Integrators, Business, and various other stakeholders
Plan, evaluate, and improve the efficiency of operation processes and procedures to enhance quality and efficiency
Track licensing, users, and usage levels to ensure continuous compliance with contractual agreements and efficient use of the service according to funded usage levels
Troubleshoot and resolve platform issues or find simple, creative workarounds
Review system requirements, functional specifications, and solutions for minor enhancements and critical break-fixes
Identify opportunities to improve systems process flow, performance, and technical efficiencies, including automation, shift-left opportunities, process improvements, and other cost-saving opportunities
Prioritize multiple initiatives across multiple applications and technical stacks on a consistent basis to support changing priorities
Ensure proactive root cause analysis and corrective and preventive measures are implemented to ensure delivery of an exceptional service
Monitor vendor performance against agreed expectations (contractual or otherwise), including regular vendor meetings to review expectations and performance

Skills

Key technologies and capabilities for this role

IT Service DeliveryWeb ApplicationsRevenue ManagementVendor ManagementSaaSSystem ArchitectureStakeholder ManagementTroubleshootingSoftware FrameworksSystem IntegrationsLicensing ManagementProcess Improvement

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role offers hybrid or onsite work flexibility.

What is the salary range for this role?

This information is not specified in the job description.

What technical skills are required for this position?

Required skills include a Bachelor's degree or equivalent (preferably in Computer Science, Engineering, Information Systems, or Business), 10-13 years of experience in web development & support, 5+ years in Microsoft Azure services, and expertise in C#, ASP.NET MVC/Web API, and .NET Core/.NET 8 framework, with hands-on experience in Azure services like Azure Functions, App Services, Azure DevOps, and Azure Data Lake.

What does the team structure look like for this role?

You will manage relationships between SaaS, System Integrators, Business, and various other stakeholders, work closely with business and key stakeholders, and offer best practices to the Managed services team.

What makes a strong candidate for this Senior Technical Lead role?

A strong candidate will have 10-13 years of web development and support experience, at least 5 years with Microsoft Azure, expertise as a subject matter expert in system architecture, and proven skills in vendor management, stakeholder collaboration, and driving process improvements.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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