Senior Technical Consultant, Platform - Federal

The Senior Technical Consultant will act as the functional and technical expert, configuring the ServiceNow Platform according to best practices to achieve customer business outcomes. This role involves creating and delivering platform solutions with consideration for long-term technical architecture and process design, supporting platform-wide process definition and gap analysis, and advising customers on leveraging ServiceNow capabilities. Responsibilities include leading customer design workshops, guiding customers in documentation, drafting user stories and acceptance criteria, and overseeing technical aspects of project delivery, including unit testing of partner development. The consultant will develop integration components, prepare customer-facing technical deliverables, manage multiple complex projects, promote continuous improvement, support sales activities, and provide training and mentoring to team members and partners. Up to 50% travel may be required.