Customer Success Specialist- EMEA - TEMP
Twist BioscienceSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, TechnologyIndustries
Requirements
- Strong communication skills
- Project management skills
- Technical skills
- Capable of navigating complex customer challenges
Responsibilities
- Work with Workday’s largest strategic accounts to build positive relationships
- Prioritize multiple accounts simultaneously
- Act as a liaison between Operations, Professional Services, Development, Product Management, and Customers
- Ensure understanding and alignment of Workday’s Architecture and leverage it on all engagements
- Demonstrate proficiency in Workday’s systems
- Drive escalations and incidents for strategic customers
- Manage internal and external communications with stakeholders
Skills
Workday
Project Management
Customer Relationship Management
Stakeholder Communication
Technical Account Management
Incident Escalation
Architecture Knowledge
Workday
Cloud applications for finance and HR management
About Workday
Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.
Pleasanton, CaliforniaHeadquarters
2005Year Founded
$209.4MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees
Benefits
Flexible Work Hours
Hybrid Work Options
Performance Bonus
Stock Options
Professional Development Budget
Conference Attendance Budget
Risks
Emerging HR tech startups like Buk could challenge Workday's market share.
Dependency on third-party platforms like Udemy may complicate service delivery.
Strategic shifts under new leadership could disrupt existing customer relationships.
Differentiation
Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.
The company offers a subscription model ensuring steady revenue and continuous software updates.
Workday's focus on employee engagement tools like Peakon sets it apart in the market.
Upsides
Increased demand for cloud HCM solutions boosts Workday's market potential.
AI-driven analytics enhance Workday's financial management offerings with predictive insights.
Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.
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