[Remote] Senior Technical Account Manager at AssemblyAI

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant
Preferred experience working with SQL, Python, React, and web development frameworks
Familiarity with AI/ML tools is a strong plus
Passion for AI technology and a strong desire to apply it to real-world customer challenges
Ability to proactively identify opportunities for voice AI integration and create detailed execution plans
Willing to wear many hats (software engineer, product manager, account manager, and support)

Responsibilities

Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI
Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps
Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support
Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities
Drive growth in customer usage of the API across varying product offerings and end customer use cases
Build strong connections with our customers to ensure their long-term success with our platform
Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer OnboardingVoice AISpeech-to-TextAPI IntegrationAI Models

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, AssemblyAI is a remote team.

What are the main responsibilities of the Senior Technical Account Manager?

You will serve as the primary point of contact for customers, evaluate use cases to integrate voice AI, manage a portfolio of technical customers asynchronously, and lead commercial and project efforts.

What skills and experience are required for this role?

The role requires technical expertise in voice AI to work directly with customers on integrations, strong problem-solving and creativity skills, and the ability to collaborate across Sales, Support, Engineering, Research, and Product teams.

What is the company culture like at AssemblyAI?

AssemblyAI is a remote team of AI research experts focused on cutting-edge Speech AI, emphasizing collaboration across teams like Sales, Support, Engineering, Research, and Product to drive customer success and product improvements.

What is the salary or compensation for this position?

This information is not specified in the job description.

AssemblyAI

Speech recognition and audio intelligence solutions

About AssemblyAI

AssemblyAI specializes in Speech AI technology, focusing on automatic speech recognition (ASR) and audio intelligence. Their main product is an API that allows businesses to transcribe audio and video content, detect speakers, analyze sentiment, and redact personally identifiable information (PII). This API enables clients to integrate these capabilities into their own applications, providing accurate and scalable speech-to-text solutions. Unlike many competitors, AssemblyAI emphasizes continuous improvement of their AI models, backed by a team of research leaders and engineers. Their goal is to help businesses unlock the potential of voice data, making it easier to derive insights and build innovative applications.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$110MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Competitive Salary + Bonus

Equity

401k

100% Remote team

Unlimited PTO

Premium medical, vision, & dental care

$1K budget for your home office setup

New Macbook Pro (or PC if you prefer)

2x/year company paid team retreat

Risks

Competition from Gladia, Deepgram, and Speechmatics may erode market share.

Rapid AI advancements could make current models obsolete without continuous innovation.

Over-reliance on API revenue is risky if clients shift to in-house solutions.

Differentiation

AssemblyAI offers advanced Speech AI models for transcription and sentiment analysis.

The company provides an API for seamless integration into client applications.

AssemblyAI's technology supports speaker detection and PII redaction, enhancing data security.

Upsides

Real-time audio processing is a growing market opportunity for AssemblyAI.

Customizable AI voice agents present a new avenue for product expansion.

Integration with no-code platforms could increase API adoption among non-technical users.

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