Senior Survey Workflow Designer at Abbott

Alameda, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s in Technical Communication, Engineering, Life Sciences, or related field
3+ years in technical writing or survey design, preferably in Medical devices and regulated industries
Strong ability to simplify complex concepts
Excellent communication and collaboration skills; able to work well in team environments and contribute positively to group dynamics
Exceptional writing skills, with a strong emphasis on clarity, structure, and precision
Excellent analytical, project management, and organizational skills
Knowledge of FDA, ISO, CAPA, and complaint handling processes
Proficiency in Visio or similar tools for creating flow diagrams and process maps
Proficiency in Microsoft Office
Proven leadership and mentoring experience

Responsibilities

Develop and maintain troubleshooting surveys for medical devices
Create logic diagrams (e.g., Visio) to visualize workflows
Collaborate with SMEs, engineering, quality, and Customer Support teams
Lead review sessions to validate survey content
Address documentation issues related to complaints, CAPAs, and integrations
Partner with IT to implement surveys in complaint systems
Optimize documentation processes and identify automation opportunities
Ensure compliance with regulatory and quality standards
Apply best practices in survey flow design and branching logic
Maintain version control and documentation integrity
Report project status and mentor junior writers

Skills

Key technologies and capabilities for this role

technical writingprocess mappingVisiosurvey designmedical device operationscross-functional collaborationR&DQualityCustomer ServiceProduct Management

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides free medical coverage in the Health Investment Plan (HIP) PPO medical plan, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit for earning a bachelor’s degree.

Is this role remote or onsite?

This position is based out of Abbott Diabetes Care in Alameda, CA, and requires the individual to be onsite Monday-Friday.

What skills are required for the Senior Survey Workflow Designer role?

The role requires strong technical writing skills, hands-on experience in process mapping using Visio, and a deep understanding of medical device operations.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, personal growth and learning, caring for yourself and family, being your true self, career development in an international company, and is recognized as a great place to work for diversity, working mothers, female executives, and scientists.

What makes a strong candidate for this position?

A strong candidate will have strong technical writing skills, experience with process mapping in Visio, understanding of medical device operations, and the ability to collaborate cross-functionally with R&D, Quality, Customer Service, and Product Management teams.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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