Senior Software Engineer
Human InterestSalary not specified
- Full Time
- Senior (5 to 8 years)
£68,000 – £80,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software & SaaSIndustries
Requirements
Candidates should possess experience using browser developer tools to debug web applications, along with proficiency in HTML, CSS, and one or more programming languages such as JavaScript, Python, Go, Java, or SQL. Experience with support ticket tooling like Zendesk and Kanban tooling like Jira is required, as well as experience in Software Support, preferably in a Customer Data Platform (CDP) or Data Warehouse environment, or for Chrome extensions or workforce management tools. Willingness to participate in a weekend on-call rotation for Premium Support critical issues is also necessary.
Responsibilities
As a Senior Support Engineer, you will support customers via email in Zendesk and host video calls for in-depth troubleshooting, answer customer questions about Fullstory’s features and data, write code and leverage APIs to build support tools and improve efficiency, assess and incorporate AI solutions, collaborate with engineering teams to prioritize bug fixes, contribute to internal documentation, and dedicate time outside of managing support tickets to projects and initiatives that improve team efficiency and the customer experience. You will also be a trusted technical resource, capable of working through customer reported issues with minimal assistance and comfortable with getting on calls when deeper troubleshooting is required, and provide technical expertise to the rest of the Support team and cross-functionally to other customer facing teams.
Skills
Customer Support
Troubleshooting
API Development
Programming
Customer Communication
Zendesk
Data Analytics
Mobile SDK
AI Integration
Cross-functional Collaboration
FullStory
Digital experience analytics platform for businesses
About FullStory
FullStory provides a platform for digital experience analytics, allowing businesses to understand user interactions on their websites and mobile apps. The platform captures and analyzes these interactions, helping companies identify issues and optimize user experiences to enhance conversions and customer satisfaction. FullStory serves a variety of clients, including e-commerce, financial services, and travel companies, making it applicable to any business with a digital presence. Operating on a Software-as-a-Service (SaaS) model, clients subscribe to the platform and pay a recurring fee based on their usage and required features. This model allows for scalability and offers different pricing tiers to accommodate businesses of all sizes. FullStory's goal is to improve online user experiences through detailed insights and data analysis.
Key Metrics
Atlanta, GeorgiaHeadquarters
2014Year Founded
$189.9MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees