Senior Support Engineer at UiPath

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RPA, Automation, TechnologyIndustries

Requirements

Linux environment troubleshooting experience (e.g., journalctl, systemctl, dmesg, kubectl)
System build and operation experience on Azure / AWS / GCP
Knowledge and operation experience of Kubernetes clusters and container technology (Docker, etc.), experience with managed Kubernetes services like AWS (EKS) or Azure (AKS)
Troubleshooting experience with network-related issues such as TLS certificates, load balancers, DNS, proxies, firewalls
Basic knowledge of distributed systems like Elasticsearch, Redis
Application/process analysis experience using Sysinternals or Windows event logs
Software product support or development experience (C# / .NET / Java / Python, etc.)
Support experience with SaaS or on-premises products (including hybrid cloud/on-prem configurations)
Business-level English and native-level Japanese for smooth communication with customers and global teams
Bachelor's degree in information engineering, computer science, or related field

Responsibilities

Incident response and technical support for UiPath on-premises products and cloud services for business partners and clients
Shift work from 8 AM to 8 PM Monday to Friday (with compensatory days off for weekends/holidays)
Formulate hypotheses on incident mechanisms, lead agreement with internal departments on resolution approaches, and provide optimal solutions to clients
Technical verification support for UiPath products
Development and operation of AI agents/robots supporting business automation
Writing knowledge base articles for external publication
Discussions with overseas development and technical support departments on issues and solutions
Planning, designing, and providing services for overall technical support operations

Skills

Key technologies and capabilities for this role

LinuxjournalctlsystemctldmesgkubectlAzureAWSGCPKubernetesDockerEKSAKSTLSLoad BalancerDNSProxyFirewallElasticsearchRedis

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position is onsite.

What are the required skills for the Senior Support Engineer role?

Required skills include Linux troubleshooting experience (e.g., journalctl, systemctl), Azure/AWS/GCP system operations, Kubernetes and container knowledge (Docker, EKS/AKS), network troubleshooting (TLS, load balancers, DNS), and business-level English plus native Japanese.

What is the work schedule for this role?

Support is provided Monday to Friday from 8 AM to 8 PM on a shift basis, with compensatory days off for weekend or holiday work.

What is UiPath's company culture like?

UiPath seeks curious, self-motivated, generous, and genuine people who thrive in a fast-moving growth company, care about each other and the company's purpose of transforming work through automation, and enjoy business speed and mutual growth.

What makes a strong candidate for this role even if they don't meet all requirements?

UiPath encourages applicants who don't tick all boxes but have passion and believe they'd be great for the job, as experience comes in all shapes and sizes and passion can't be learned.

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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