Senior Support Engineer at Aerospike

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, DatabaseIndustries

Requirements

Proven experience (7–10+ years) in technical support, systems engineering, or related roles
Deep proficiency with Linux (certification is a strong plus)
Solid understanding of distributed systems and high-availability environments
Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus)
Familiarity with hybrid and cloud infrastructure (AWS preferred)
Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues
Strong written and verbal communication skills
Comfortable in a dynamic environment; self-starter with a growth mindset
Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience

Responsibilities

Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem)
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement
Participate in real-time customer remediation efforts and live incident resolution
Act as a customer advocate to ensure timely and accurate issue resolution
Support enterprise customers with mission-critical systems and real-time data use cases
Assist with new deployments, configuration guidance, and performance tuning
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities
Contribute to a collaborative, agile, and globally distributed support team

Skills

Key technologies and capabilities for this role

AerospikeNoSQLTroubleshootingTechnical SupportReal-time DatabaseHybrid Memory Architecture

Questions & Answers

Common questions about this position

What is the salary for the Senior Support Engineer position?

This information is not specified in the job description.

Is this Senior Support Engineer role remote or office-based?

The role is based in Tel Aviv, Israel.

What skills and experience are required for the Senior Support Engineer role?

Candidates need 7–10+ years in technical support, systems engineering, or related roles, deep proficiency with Linux (certification a strong plus), solid understanding of distributed systems and high-availability environments, and hands-on experience with NoSQL or similar database platforms.

What is the team structure like for this position at Aerospike?

You will join a collaborative, agile, and globally distributed support team, working closely with engineering, technical writers, and client services.

What makes a strong candidate for the Senior Support Engineer role?

A strong candidate has 7–10+ years of proven experience in technical support or systems engineering, deep Linux proficiency (ideally certified), expertise in distributed systems and high-availability, plus hands-on NoSQL database experience.

Aerospike

High-performance NoSQL database for real-time applications

About Aerospike

Aerospike builds high-performance, scalable databases for real-time applications, primarily serving large enterprises in finance, telecommunications, e-commerce, and advertising technology. Its main product is a NoSQL database that can process millions of transactions per second with low latency, making it suitable for applications that require quick data access. Aerospike offers various deployment options, including on-premises, cloud-based, and hybrid environments, and supports container orchestration tools like Kubernetes and Docker for flexible deployment. Unlike many competitors, Aerospike focuses on providing advanced features such as cross-datacenter replication and strong consistency. The company's goal is to enable businesses to efficiently manage and access large volumes of data in real-time.

Mountain View, CaliforniaHeadquarters

2009Year Founded

$195.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Professional Development Budget

Mental Health Support

Risks

Emerging NoSQL providers offering similar solutions at lower costs threaten Aerospike's market share.

Rapid AI evolution may strain Aerospike's resources to innovate continuously.

Cloud-native database trends challenge Aerospike's traditional deployment models.

Differentiation

Aerospike offers sub-millisecond latency for real-time data processing applications.

The company supports hybrid cloud environments, enhancing deployment flexibility for enterprises.

Aerospike's NoSQL database handles millions of transactions per second efficiently.

Upsides

Increased demand for real-time data processing boosts Aerospike's adoption in the financial sector.

The rise of edge computing positions Aerospike well for IoT and edge applications.

Expansion in digital payment systems offers growth opportunities in emerging markets.

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