Senior Strategic Asset Manager, Hardware

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Strategic Asset Manager, Hardware

About the job

This position is needed to lead and optimize Twilio’s hardware asset management for U.S.-based employees. As a Senior Strategic Asset Manager, you’ll develop and implement lifecycle strategies that ensure efficient procurement, tracking, and governance of end-user devices. This role partners cross-functionally to drive cost efficiency, compliance, and operational excellence—equipping employees with the tools they need, when they need them.

Responsibilities

In this role, you’ll:

• Develop and drive enterprise-wide asset management strategies and processes to optimize IT hardware lifecycle, ensuring alignment with business objectives and compliance requirements.
• Maintain a comprehensive, real-time inventory of hardware assets and software licenses, ensuring data accuracy and integrity across all systems.
• Lead regular audits and compliance reviews to enforce policies, mitigate risks, and uphold licensing and regulatory standards.
• Collaborate cross-functionally with Procurement, Vendor Management, and Finance to negotiate contracts, monitor vendor performance, and align spend with budget and ROI targets.
• Analyze asset utilization, performance, and financial metrics to identify optimization opportunities, drive cost savings, and support strategic decision-making.
• Mentor and guide team members while championing scalable asset management best practices to enhance operational maturity and continuous improvement.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Business Administration, Supply Chain Management, Information Technology, Finance, or a related discipline; advanced degrees or relevant certifications are a plus.
• 5–7 years of progressive experience in strategic IT asset management within complex, global organizations, demonstrating mastery of best-in-class ITAM frameworks.
• Deep expertise in IT asset lifecycle management including hardware procurement, deployment, tracking, maintenance, retirement, and software license compliance.
• Proficient with leading ITAM tools and platforms (e.g., ServiceNow, Kandji, WorkspaceOne), with strong data analytics skills to optimize lifecycle, cost, and risk.
• Strong understanding of ITIL best practices (incident, change, configuration management).
• Extensive experience managing vendor relationships, contract negotiations, and supply chain logistics to ensure timely, cost-effective asset delivery.
• Solid financial acumen including budgeting, forecasting, cost-benefit analysis, and ROI measurement for IT asset programs.
• Proven ability to design and implement scalable, sustainable asset management processes aligned with organizational goals and regulatory compliance.
• Exceptional communication and collaboration skills across IT, procurement, finance, and operations teams.
• Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced, dynamic environment.

Desired:

• Proven tr