Senior Backend Engineer - Product
Mercury- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor’s degree in Computer Science or a related field, along with a minimum of 7 years of experience in backend engineering, specifically within a customer operations environment. Strong leadership skills and experience collaborating with engineering directors and product leaders are essential. Experience with workforce management systems and tooling for customer support teams is also required.
As a Senior Staff Backend Engineer, you will partner with the Engineering Director to provide technical leadership across multiple squads and engineers, collaborating with product, data, and operational leaders to identify and execute on strategic opportunities. You will focus on solving complex optimization problems at scale, such as leveraging technologies like LLMs to improve human worker efficiency and forecasting, scheduling, and routing requests through a large workforce. Additionally, you will contribute to the development of in-app customer experiences and reusable components for other product teams, and build and maintain customer support tooling and workforce management systems.
Digital-only banking platform for consumers
Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.