Senior Backend Engineer - Product
MercurySalary not specified
- Full Time
- Senior (5 to 8 years)
£140,000 – £165,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, BiotechnologyIndustries
Position Overview
- Location Type: London / UK Remote
- Employment Type: Full-time
- Salary: £140,000 - £165,000 + Share Options
- Benefits: Benefits
- Job Category: Technology
About Monzo:
Monzo is on a mission to make money work for everyone. They’ve evolved from a prepaid card to offer a comprehensive suite of banking services in the UK, including personal and business accounts, joint accounts, accounts for young adults, and credit cards. They also provide savings, investment, and pension consolidation options. Monzo focuses on solving customer problems and changing lives through innovative technology and exceptional customer service.
About Customer Operations at Monzo:
The Customer Operations team provides tech-led and human support experiences for over 10 million customers. Their goal is to improve customer satisfaction and product engagement by offering effortless, fast, and empathetic support. The Operations tech team focuses on three key areas:
- In-App Experiences: Creating in-app solutions for customers to solve their own problems and developing reusable components for other product teams.
- Customer Support Tooling: Building tools to enable customer support agents to provide the best possible support and automating repetitive tasks.
- Workforce Management Systems: Managing forecasting, scheduling, and routing customer requests to a workforce of approximately 3,500 people.
Responsibilities
- Partner with the Engineering Director supporting the collective and provide technical leadership across 3+ squads and ~20 engineers.
- Collaborate with product, data, and operational leaders to identify and execute on opportunities that align with the organization’s goals and strategy.
- Work on solving complex optimization problems at scale, such as leveraging technologies like LLMs to aid human workers or efficiently managing a large workforce.
Requirements
- (Details missing from provided text)
Application Instructions
- (Details missing from provided text)
Skills
Backend Development
Technical Leadership
Optimization
Large-scale Systems
LLMs
Team Collaboration
Product Development
Monzo
Digital-only banking platform for consumers
About Monzo
Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.
London, United KingdomHeadquarters
2015Year Founded
$1,856.7MTotal Funding
LATE_VCCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees