Senior Specialist Support – HR Service Monitoring and Reporting at Fresenius Medical Care

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HRIndustries

Requirements

Ability to configure and create reports by assigning pre-delivered reporting fields, specifying structure, scope, user authorization, periodicity, reporting levels, etc., in a ticketing and reporting tool (Must Have, non-negotiable)
Strong advanced Excel skills, including proficiency in macros and Excel automation (Must Have, non-negotiable; testing required)
Degree with focus on Human Resources or Business Administration

Responsibilities

Develop, maintain, and continuously improve HR Service Delivery metrics, KPIs, and dashboards to support service level monitoring and reporting
Monitor, review, and report SLA and KPI performance in alignment with defined frequency and governance protocols
Design and deploy standardized formats and frequencies for service monitoring dashboards, ensuring consistency and clarity in reporting
Ensure timely and accurate delivery of standard and ad hoc reports across all active and hypercare countries, meeting the specific requirements of delivery teams and stakeholders
Collaborate with HR Operations to maintain and update the reporting requirement list, ensuring alignment with evolving business needs
Introduce and automate employee experience dashboards, incorporating insights from surveys (calls & AskHR) to track satisfaction and service trends
Analyze service delivery metrics to identify trends, gaps, and areas for continuous improvement, particularly during BAU and hypercare phases of country transformations
Drive the initiation and integration of new reporting capabilities for countries, CoEs, and domains such as Payroll, HRM, APAC, EMEA, and the US, based on delivery needs
Define and implement Workday and call metrics, integrating them into existing Tableau dashboards to enhance visibility and reporting capabilities (e.g., Q4 2025)
Maintain the HR Operations Service Catalogue and Service Scorecard to support transparency and performance benchmarking
Provide comprehensive reporting support to the HR Operations & HR Operations Support teams, including QA, and continuous improvement tracking
Leverage Service Management expertise in areas such as Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Change Management, and Smart-Reporting related to service monitoring and reporting
Deploy and maintain interactive Tableau dashboards for HR data visualization, including enhancements to support QA, call metrics, and employee experience analytics
Demonstrate strong capabilities in reporting design, creation, configuration, and automation, driving efficiency and value-focused outcomes
Champion a data-driven, agile, and innovative approach to reporting, with a focus on automation, value creation, and proactive problem prevention
Configure and customize reports by assigning pre-delivered fields, defining scope, reporting levels, frequency, and user access in a ticketing tool

Skills

Advanced Excel

KPIs

Dashboards

SLA Monitoring

HR Reporting

Data Analysis

Automation

Metrics Development

Stakeholder Collaboration

Employee Experience Surveys

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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