Scout Motors - Inside Delivery Operations Lead

Position Overview

Scout Motors is reviving an iconic American automotive legacy, reimagining rugged SUVs and pick-up trucks for a new era of electric mobility. We are a company built on respect: for the environment through electric vehicles, for the past and future by electrifying and innovating an American brand, and for our communities and customers. At Scout, we empower our talented, inclusive, and entrepreneurial teams to innovate. We seek visionaries, leaders, knowledgeable doers, and passionate go-getters to join us in shaping the future of transportation.

Responsibilities

As the Inside Delivery Operations Lead, you will be instrumental in revolutionizing the electric pick-up truck & rugged SUV marketplace by:

• Designing and documenting the operating model for a centralized inside delivery team to support high-volume vehicle deliveries nationwide.
• Creating a scalable operations playbook to support tens of thousands of direct-to-consumer deliveries annually, ensuring standardization across key customer touchpoints.
• Leading the hiring and onboarding of Inside Delivery Specialists responsible for guiding Scout customers through every stage of the delivery journey.
• Ensuring white-glove customer experiences backed by real-time expert support for registration, trade-in, financing, logistics, and vehicle readiness issues.
• Establishing team KPIs and performance dashboards to ensure operational excellence and continuous improvement.
• Partnering cross-functionally with field delivery, transactions, funding, product, and customer experience teams to deliver a consistent and seamless purchase-to-delivery flow.
• Developing contingency plans to resolve delivery disruptions quickly, efficiently, and in a customer-centric manner.
• Leveraging digital tools, automation, and training to reduce manual work and elevate the customer experience.
• Acting as a customer advocate and feedback channel to help improve Scout’s digital purchase and delivery journey.
• Maintaining documentation and training guides for standard operating procedures and continuously iterating based on team and customer input.

Location & Travel Expectations

• This role is based remotely within the United States.
• Not eligible for remote work in New York City.
• Responsibilities require regular attendance in office with in-person meetings and events.
• Applicants should expect the role to require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

Requirements

We expect all Scout employees to possess integrity, curiosity, resourcefulness, a positive attitude, and a growth mindset. You should be comfortable with change and flexible in a fast-paced, high-growth environment, taking a collaborative approach to achieve ambitious goals.

• Bachelor's Degree
• Minimum of 5 years of experience in delivery operations, customer experience, or sales operations, with a strong preference for experience in direct-to-consumer automotive delivery.
• Proven ability to build and lead teams in a high-growth environment.