Senior Specialist HR Operations Support - Quality Assurance and Continuous Improvement at Fresenius Medical Care

Fresnes, Ile-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Degree with focus on Human Resources or Business Administration
5-7 years’ experience in different HR functional areas, ideally in HR operations or shared service roles in a global environment
Proven experience in quality assurance, auditing, or process improvement within a shared services environment, preferably in HR
Strong understanding of HR processes and best practices, including case management, employee inquiries, and transactional services
Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations
Exceptional attention to detail and accuracy in evaluating service quality and compliance
Effective communication skills, both verbal and written, with collaborative, influencing skills to articulate complex concepts and provide constructive feedback
Proficiency in using HRIS, ticketing systems, and other relevant software applications
Certification in quality management or process improvement methodologies (e.g., Six Sigma, Lean) is a plus
Ability to deal with ambiguity and operate in a global decentralized environment where systems and processes are yet to be aligned
Fluency in French, Italian, and English (reading, writing, and speaking) is a must; knowledge of other languages (Portuguese, Spanish, or others) is an added advantage
Open to applicants throughout EMEA; work location in France, Italy, or any EMEA country
Alignment with Fresenius core values: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset, and Results Oriented

Responsibilities

Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes
Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures
Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps
Identify areas for improvement and provide actionable feedback to ESC representatives
Monitor key performance indicators (KPIs) related to service quality and efficiency
Analyse audit findings to identify trends, root causes of errors, and areas for process improvement
Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement following governance methods
Identify trends and patterns, and provide HR Services teams with training, guidance, and support to continuously improve service delivery quality for enhancing service delivery and operational effectiveness
Manage Quality Assurance & Continuous Improvement for HR Services with global scope, primary focus on France & Italy, and occasional support for other EMEA countries and teams

Skills

HRIS

Ticketing Systems

Quality Assurance

Auditing

Process Improvement

Six Sigma

Lean

Data Analysis

HR Operations

Case Management

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees