Senior Solutions Engineer | Mexico City | Remote at Grafana Labs

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Open SourceIndustries

Requirements

Located in Mexico City
Fluent in English and Spanish, both written and spoken
1-3+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
Strong judgment, collaboration, and leadership skills for varied and complex job duties in a startup environment
Ability to work and collaborate with an international team in a remote-first company
First-class written and oral communication skills to articulate value proposition and technical advantages
Passion for solving technical challenges and bringing creative solutions to customers
Technical mindset and desire to grow technically

Responsibilities

Join as an early member of a high growth team working together to solve technical and customer problems
Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
Deliver product and technical presentations to potential and existing customers
Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape
Drive product conversations based on needs and problems learned during customer interactions
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Skills

Key technologies and capabilities for this role

GrafanaObservabilityGrafana MimirGrafana LokiGrafana TempoMetricsLogsTracesDashboardsVisualizationSolutions EngineeringCustomer DemosTechnical EvaluationsSales Enablement

Questions & Answers

Common questions about this position

Is this role remote or office-based?

The role is listed as 'Senior Solutions Engineer | Mexico City | Remote' and the company is remote-first, but requires location in Mexico City.

What is the salary for this position?

This information is not specified in the job description.

What skills or qualifications are needed for this role?

Candidates must be located in Mexico City and fluent in English. The role requires technical expertise in Grafana products, customer-facing skills for demos and presentations, and the ability to partner with sales to close opportunities.

What is the company culture like?

Grafana Labs has a global collaborative culture with transparency, autonomy, and trust in an innovation-driven environment.

Do I need to meet every requirement to apply?

No, you may not meet every requirement, and that’s okay. If the role excites you, raise your hand for this career-defining opportunity.

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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