Senior Solutions Engineer at Zūm

Redwood City, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

School Transportation, EdTech, SaaS, TechnologyIndustries

Requirements

Minimum of 5 years of experience in a Solutions Engineering or similar role
Comfortable in both business and technical contexts, working with executives or technical audiences
Experience with APIs and integrations/hardware installations, E2E implementations for customers
Excellent communication skills with the ability to translate technical topics to both technical and non-technical audiences
Demonstrated proficiency in project management, steering project timelines through Agile methodologies or analogous frameworks
Proven analytical skills and the ability to problem-solve complex issues
Understanding of the process by which software gets defined, built, and deployed, with experience or familiarity with Scaled ITSM solution spaces
Willing to travel to visit partners, prospects
Located in the Bay Area (only candidates already located there will be considered)

Responsibilities

Report directly to the CTO, with excellent interpersonal communication skills, technical comprehension, product expertise, and business acumen
Support the Product & Engineering Teams with training on new feature releases, focusing on the unique value proposition for the Sales Team
Successfully match customer pains and requirements to proposed solutions
Implement innovative solutions that save people time and radically improve enterprise applications
Design and develop technical solutions tailored to client requirements
Optimize processes to improve efficiency and client satisfaction
Work with Account Executives (AEs) to respond to RFIs and RFPs
Become an expert on Zūm’s competition, lending expertise to AEs working on displacement deals
Act as a technical expert and consultant to develop and propose solutions that meet the technology and business requirements of assigned customers
Make technical and sales presentations to customers’ technical staff and senior management
Partner and strategize with Account Executives for discovery calls, product demonstrations, POC support, and onsite meetings
Serve as a sales liaison between multiple internal organizations, including Product, Engineering, Customer Success, and Product Marketing

Skills

Key technologies and capabilities for this role

Custom SolutionsSoftware DevelopmentProblem SolvingTechnical TrainingProduct ExpertiseBusiness AcumenCommunication Skills

Questions & Answers

Common questions about this position

Is this position remote or hybrid, and what's the location requirement?

This is a hybrid position based out of headquarters in Redwood City, CA, requiring on-site presence a minimum of 3 days per week (Monday - Thursday). Only candidates already located in the Bay Area will be considered.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Senior Solutions Engineer role?

Key skills include excellent interpersonal communication skills, technical comprehension, product expertise, business acumen, and the ability to design and develop technical solutions tailored to client requirements.

What is the company culture like at Zum?

Zum values self-driven developers who devise simple solutions to complex problems and thrive in building products with full ownership that significantly impact the business.

What makes a strong candidate for this Senior Solutions Engineer position?

Strong candidates are self-driven developers able to create simple solutions to complex problems, with full ownership mindset, excellent communication, technical expertise, and experience supporting sales through RFIs, RFPs, and client demos.

Zūm

Tech-driven school transportation solutions

About Zūm

Zum provides a transportation solution specifically designed for school children, focusing on efficiency and environmental sustainability. The company operates a fleet that includes electric vehicles, aiming to reduce carbon emissions in school transportation. Zum's platform utilizes analytics to optimize operations, featuring an app that allows parents, drivers, and schools to track the location of buses and students in real-time. This enhances safety and provides transparency, while also saving time and costs for both schools and parents. Additionally, the platform offers tools for drivers and operators to manage fleets and staffing, ensuring optimized routes and individual student care. Zum differentiates itself from competitors through its commitment to safety, transparency, and sustainability, as well as its focus on cost and time savings. The company's goal is to create a reliable and eco-friendly transportation service that meets the needs of students, parents, and schools.

Redwood City, CaliforniaHeadquarters

2014Year Founded

$358.7MTotal Funding

GRANTCompany Stage

Data & Analytics, Automotive & TransportationIndustries

201-500Employees

Benefits

Competitive compensation, including cash and equity

Medical, dental and vision benefits, including paid membership to One Medical

Unlimited vacation policy

Free daily catered lunches + fully stocked kitchen at HQ

Risks

Driver shortages may impact service reliability despite hiring incentives.

Integration of Zum's platform for special education students may face operational challenges.

Reliance on electric vehicles poses risks if electricity supply is disrupted.

Differentiation

Zum uses advanced analytics to optimize school transportation operations.

The company offers a transparent app for tracking buses and students in real-time.

Zum's fleet includes electric vehicles, promoting sustainability and cost savings.

Upsides

Zum's partnership with Omaha Public Schools showcases its scalable technology platform.

Recognition by Fortune and CNBC boosts Zum's brand credibility and investor interest.

Electric buses with bidirectional charging offer new revenue streams through energy storage.

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