Senior Software Engineer, Voice

About Us

Ada is an AI customer service company with the mission to make customer service extraordinary for everyone. We aim to set a new standard for quality customer service at scale, enabling enterprise companies to deliver experiences that people love – instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner, combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity and keep them ahead of the curve. With Ada, 83% of customer conversations are effortlessly resolved through automation, freeing up teams, providing companies with more resources for growth, and allowing customers more time for what matters most.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed by over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we believe growth is a reflection of individual ownership and personal growth. Our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Engineering at Ada

Everyone at Ada is an “Ada Owner,” signifying shared equity and the expectation of agency to influence and shape our technical roadmap. True to our value of “Always Be Improving,” we are a team driven by personal and collective growth, creating a challenging yet fulfilling environment.

With AI and LLMs central to our business, staying proficient and evolving alongside advancements in this field is crucial for success.

Our Role

As a Senior Software Engineer on our Voice team, you will collaborate with internal and external stakeholders, product managers, and designers to execute Ada’s roadmap and deliver a best-in-class voice experience for our customers. Our team is focused on making it as easy as possible for Ada to be deployed across all channels where our customers and their end-users engage in conversations.

About You

• Experience: 5+ years of experience as a Software Engineer.
• Backend Proficiency: Proficient with backend technologies, with a strong preference for Python.
• Databases: Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch, and in-memory stores like Redis.
• LLMs: Experience with 3rd party LLMs, such as GPT, Azure, Anthropic, etc.
• Telephony Ecosystems: A good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and Telephony ecosystems, including knowledge of VoIP protocols and contact centre technologies is a benefit.
• DevOps: Experience deploying code and strong developer operations skills.
• APIs: Experience working with public APIs to build reliable third-party integrations.
• Leadership: Collaborative leadership style to help the team grow and deliver high-quality code.

Outcomes

• Execute on our ambitious product roadmap.
• Provide your perspective and ideas to help level up our current development practices.
• Review the team’s code, provide insightful feedback, foster a collaborative community, and teach new skills.
• Ensure the team provides the best AI Agent platform experience to our internal developers and external partners.
• Participate in an on-call rotation for the services the team owns, triaging and addressing production issues.

Compensation

The expected salary range for this position is $135,000 - $170,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and