Customer Support Specialist II - Field based remote with 50% travel -…
AbbottSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $80,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Equipment, Laboratory ServicesIndustries
Requirements
Candidates should possess a high school diploma or equivalent, and preference is given to candidates with 2 years of related experience within a laboratory setting and experience in customer service. Fluency in English is required, along with strong verbal and written communication skills, intermediate skills in Microsoft Office suite of software, and the ability to independently operate handheld scanners.
Responsibilities
The Senior Site Specialist will utilize inventory/order management electronic systems to perform on-site program replenishments, disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing. They will also perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation, analyze and maintain reports to meet contractual requirements, proactively address customer concerns, engage in safety programs, and participate in process improvement activities. Additionally, the role involves working primarily at customer sites and utilizing organizational skills to multi-task and meet due dates as needed.
Skills
Inventory Management
Order Management
Microsoft Office
Handheld Scanners
Customer Service
Communication (Verbal & Written)
Cycle Counts
Receiving
Put-Away
Stock Rotation
Data Analysis
Report Generation
Laboratory Services
Glassware Processing
Biological Waste Processing
Chemical Inventory
Media Preparation
Thermo Fisher Scientific
Provides life sciences products and services
About Thermo Fisher Scientific
Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.
Key Metrics
Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees