Senior Site Reliability Engineer

Position Overview

• Location Type:
• Job Type: Senior Site Reliability Engineer
• Salary:

Jobber is seeking a seasoned production engineering professional to join their Product Software Engineering team as a Senior Site Reliability Engineer. Jobber's mission is to empower small home service businesses by providing technology solutions for quoting, scheduling, invoicing, and payment collection, enhancing customer experience and business operations.

Jobber fosters a culture of transparency, inclusivity, collaboration, and innovation, recognized by various prestigious awards. The company is committed to employee professional growth through comprehensive onboarding, learning resources, and opportunities for innovation. Leaders at Jobber emphasize empathy and support for work-life harmony.

The Software Engineering team is crucial to Jobber's success, developing software that benefits a global user base. The Cloud Infrastructure Team, specifically the "McCloud Team," plays a vital role in supporting product development teams, ensuring safe software releases, and maintaining application performance and stability, primarily utilizing ECS/Fargate in AWS.

As a Senior Site Reliability Engineer on the McCloud Team, you will collaborate daily with peers through paired programming, meetings, and Slack to ensure team alignment. The team plans to split duties in 2025 between a core SRE team and a streaming team focused on cross-team collaboration. This role involves leveraging AI tools to enhance capabilities while upholding engineering standards and judgment. You will mentor colleagues, build relationships, and utilize leadership skills to drive results.

Reporting to the Manager, Production Engineering, the Senior Site Reliability Engineer will work with the cloud infrastructure team to build and maintain advanced products supporting customer success.

Requirements

• Seasoned production engineering professional.
• Experience in site reliability engineering.
• Familiarity with cloud environments, particularly AWS (ECS/Fargate).
• Ability to leverage AI tools to augment capabilities.
• Strong engineering judgment and adherence to standards.
• Mentorship and relationship-building skills.
• Leadership skills to drive results.

Responsibilities

• Collaborate with the cloud infrastructure team to build and maintain cutting-edge products.
• Ensure the safe release of software.
• Maintain top-tier application performance and stability.
• Participate in daily collaboration, including paired programming, regular Zoom meetings, and Slack conversations.
• Contribute to the team's alignment, information sharing, and preparation for future initiatives.
• Potentially contribute to either the core SRE team or the streaming team in 2025.
• Leverage AI tools to augment capabilities while maintaining engineering judgment and standards.
• Mentor peers and build relationships, ensuring understanding of role impact across the company.
• Utilize leadership skills to drive results within the McCloud Team.

Company Information

• Company: Jobber
• Mission: To help people in small businesses be successful by transforming how service is delivered through technology.
• Culture: Transparency, inclusivity, collaboration, and innovation.
• Recognition: Great Place to Work, Canada’s Most Admired Corporate Cultures, Globe and Mail’s Canada’s Top Growing Companies, Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™.
• Growth & Learning: Emphasis on continuous learning, professional development, mentorship, and supportive leadership.
• Technology Stack: Primarily uses ECS/Fargate in AWS.