Senior Site Reliability Engineer

Position Overview

Upgrade is a rapidly growing fintech company dedicated to providing affordable and responsible credit, mobile banking, and payment products to everyday consumers. Recognized by the Financial Times as the fastest-growing company in the Americas last year, and with Upgrade Card being the fastest-growing credit card in America for two consecutive years, we have a proven track record of success. We've delivered over $33 billion in credit to 5.5 million customers and are backed by prominent technology investors, achieving a recent valuation of $6.3 billion.

We foster an energizing, collaborative, and inclusive culture where team members support each other, drive innovation, and take ownership of their work. Upgrade has been honored as a "Best Place to Work in the Bay Area" for three consecutive years, recognized as a "Top Company to Work for in Arizona," and acknowledged for having one of the "Best Engineering Departments" by Comparably. We also hold distinctions for being a best company for Diversity, Women, Culture, and Veterans.

We are seeking talented professionals excited about designing and delivering innovative products to join our team of 1850 dedicated individuals. If you thrive on tackling significant challenges and making a tangible difference in people's lives, we encourage you to apply.

About the Role

As a Senior Site Reliability Engineer, you will collaborate closely with our DevOps teams to support our Spectrum (Shaw Systems) partnership. This role will focus on SRE/DevOps responsibilities, including the automation of build pipelines, CI/CD processes, monitoring, logging, and scripting. You will leverage AWS, automation tools like Terraform and Ansible, and work with Java-based applications, Windows, and SQL Server 2019+.

Responsibilities

• Build and maintain a resilient, secure, and efficient cloud-based platform.
• Automate deployment, monitoring, management, and incident response processes.
• Monitor and troubleshoot platform issues to ensure optimal performance.
• Build and scale technology infrastructure to meet rapidly increasing demand.
• Manage cross-functional requirements by working with various company stakeholders.
• Collaborate with Development and QA teams to successfully launch new features and services.
• Develop and improve operational practices and procedures.
• Participate in an on-call rotation, including after-hours tasks.

Requirements

• 5+ years of production-level SRE/DevOps experience.
• In-depth, hands-on knowledge of AWS.
• Advanced knowledge of Ansible and Terraform.
• Experience with Windows Server 2019+.
• Understanding of Java applications.
• Strong understanding of systems, networks, and troubleshooting techniques.
• Experience in automated build pipelines and continuous integration.
• Working knowledge of relational databases (Visual Studio / SQL Server 2019+).
• Familiarity with cloud monitoring, logging, and cost management tools.
• Strong programming and scripting knowledge (e.g., PowerShell, Python, Bash).
• Spectrum (Shaw Systems) experience is a plus.

What We Offer

• Competitive salary and stock option plan.
• 100% paid coverage for medical, dental, and vision insurance.
• Flexible Paid Time Off (PTO).
• Competitive 401(K) and RRSP program.
• Opportunities for professional growth and development.
• Paid parental leave.
• Health & wellness initiatives.

Location Type: Remote Employment Type: Full-time

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Upgrade is an equal opportunity employer committed to diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted to an Upgrade employee without a prior written agreement will be considered the property of Upgrade, and no referral or placement fee will be paid. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement.

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