DevOps Engineer

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Support Software, AI & Machine Learning, Cloud InfrastructureIndustries

Requirements

Candidates should possess at least 3 years of experience in a DevOps Engineering role or similar, with proficiency in AWS services such as EC2, EKS, Elasticache, RDS, OpenSearch, and experience in container management platforms like Kubernetes and GitOps tools like Fluxcd. Strong skills in Python or Golang, in-depth experience building CI pipelines, and expertise in managing cloud-based infrastructure are also required.

Responsibilities

The DevOps Engineer will be responsible for architecting, implementing, and managing environments in Kubernetes and AWS, designing and implementing better processes for deployment and management of environments, continually improving architecture and processes, and writing comprehensive documentation. They will also work closely with Engineers and Project Managers, improve and maintain installation and configuration procedures, and provide during- and after-hours support.

Skills

Kubernetes

AWS

EC2

EKS

Elasticache

RDS

OpenSearch

Python

Golang

CI pipelines

GitOps

Fluxcd

Distributed Systems

Troubleshooting

Data Infrastructure

Spark

EMR

Dagster

DBT

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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