DevOps Engineer

Company Information

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures. G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

Position Overview

Forethought is seeking a skilled DevOps Engineer to join their team. This role involves architecting, implementing, and managing cloud environments, improving deployment processes, and collaborating with engineering teams to ensure robust and efficient operations.

Responsibilities

• Architect, implement, and manage environments in Kubernetes and AWS.
• Design and implement better processes for deployment and management of environments.
• Continually improve architecture and processes, and write great documentation.
• Work closely with Engineers and Project Managers.
• Improve and maintain installation and configuration procedures.
• Provide during- and after-hours support.

Requirements

• 3+ years of experience in a DevOps Engineering role or similar.
• Proficiency in AWS (EC2, EKS, Elasticache, RDS, OpenSearch, etc).
• Experience in container management platforms (Kubernetes) and GitOps tools (Fluxcd).
• Fluent in Python or Golang.
• In-depth experience building CI pipelines from the ground up.
• Proficiency in managing cloud-based infrastructure.
• Expertise in designing and troubleshooting distributed systems.
• Strong communicator, both written and spoken.
• Familiarity with Git workflow.
• Experience with data infrastructure is a plus (Spark (EMR on EKS), Dagster, DBT).

Benefits

• A chance to be an early member of a hyper-growth startup with equity to match.
• An opportunity to help us define a new market within AI.
• Ability to solve challenging problems with a world-class team.
• A low ego company culture that is obsessed with feedback and helping each other grow.
• Hybrid in-office vs. remote structure that allows you to choose where you get your best work done.
• Competitive medical, dental, and vision coverage.
• Paid maternity, paternity & adoption leave.
• Unlimited paid time off.

Employment Type

• [Employment Type not specified]

Location Type

• [Location Type not specified]

Salary

• [Salary not specified]