Staff Site Reliability Engineer

About Ditto:

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems.

About the Position:

Ditto is at an inflection point. As we scale to meet the demands of our enterprise customers, we need experienced Site Reliability Engineers to ensure our infrastructure delivers enterprise-grade reliability. This is a unique opportunity to join a specialized team focused on observability, system reliability, and operational excellence for our cutting-edge, edge-to-cloud, database technology.

As a Staff Site Reliability Engineer, you will play a crucial role in ensuring the reliability, performance, and scalability of Ditto's cloud infrastructure. You'll collaborate with product engineering teams to improve system resilience, lead and develop incident management processes, and build observability solutions for our unique distributed architecture.

Responsibilities:

• Develop and maintain observability solutions using platforms like Datadog, Prometheus, and Grafana.
• Take a leading role in incident management, including coordinating response efforts, troubleshooting issues, and identifying follow-up actions.
• Partner with product engineering teams to architect reliable systems, recover from incidents, and learn from mistakes.
• Work with teams to implement and maintain SLOs, monitoring, and alerting strategies that ensure reliability at scale.
• Design and implement automation and support tooling to improve system resilience, maintain operational safety, and reduce operational overhead.
• Lead the development and maintenance of runbooks, alert definitions, and incident response procedures.
• Participate in on-call rotations to provide 24/7 support for critical production systems.

Requirements:

• 8+ years of experience in Site Reliability Engineering or similar DevOps roles focused on system reliability and incident management.
• 6+ years of hands-on experience architecting applications for Kubernetes, and managing Kubernetes infrastructure.
• Strong experience with modern monitoring stacks including Prometheus, Grafana, and Datadog.
• Experience in at least one systems programming language, such as Go, Rust, C, or Java.
• Expertise with Infrastructure as Code tools, like Terraform and Helm.
• Expertise with at least one major cloud service provider (AWS, GCP, Azure).
• Strong communication skills, with the ability to lead incident response and effectively collaborate across teams.
• Willingness and experience engaging with on-call rotations and emergency response procedures.
• A high degree of agency and bias towards action. Identify problems and work autonomously to solve them.
• Excellent problem-solving skills and a methodical approach to troubleshooting complex issues.

Nice to Have:

• Experience building multi-tenant, multi-cloud SaaS/DBaaS Platforms.
• Knowledge of edge computing or mesh networking.
• Experience instrumenting advanced observability practices (tracing, profiling) in distributed systems.
• Experience working with globally distributed teams.
• Proven experience in project management.

Benefits:

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we’re building. Benefits vary by region to make sure you're covered in the ways that matter most.