Senior Service Provider Operations Manager (all genders) - Stockholm/Brunna at Zalando

Stockholm, Stockholm County, Sweden

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, E-commerceIndustries

Requirements

Bachelor's degree (or equivalent)
Extensive relevant management and leadership experience in logistics (either contract or site management), preferably with a high level of automated warehousing
Business fluent in English and Swedish; German language skills would be an advantage
Proven track record in project management and operational management
Extensive experience in contract management
Excellent communication skills and proven ability to build strong and successful internal and external stakeholder relationships
High level of (data) analytical and reporting skills

Responsibilities

Partner & Contract Management: Managing the services of the 3PL end-to-end, including contractual operational agreements and subcontracts for maintaining local automation assets
Performance Management: Defining targets and measuring performance based on Service Level Agreements (SLAs), managing the reporting and reviewing processes, and providing analysis of the data
Stakeholder Liaison: Acting as the liaison between Zalando headquarters and the local operation to create full alignment on operational planning and forecasting, ensuring customer expectations are met
Strategic Steering: Supporting the strategic direction of the local fulfilment centre by tracking, analysing, and reporting key logistics metrics, as well as monitoring costs
Financial Oversight: Monitoring the budgeting and invoicing processes, utilising specialist knowledge of the operational processes and activities run by the 3PL
Continuous Improvement: Driving and supporting continuous operational improvement initiatives within this site specifically and the wider Zalando fulfilment network
Project Support: Supporting projects designed to improve the customer proposition as well as site efficiency
Site Representation: Representing the site’s interests and steering different stakeholders in the required direction, while fostering a culture in line with Zalando's organisational and social standards
Leadership and People Development: Leading Zalando own employees on site

Skills

Key technologies and capabilities for this role

3PL ManagementContract ManagementSLA ManagementPerformance AnalysisStakeholder ManagementLogistics MetricsFinancial OversightContinuous ImprovementOperational PlanningBudgeting

Questions & Answers

Common questions about this position

What experience is required for this Senior Service Provider Operations Manager role?

Candidates need a bachelor's degree or equivalent, extensive management and leadership experience in logistics (contract or site management), preferably in highly automated warehousing, proven project and operational management track record, and extensive contract management experience.

What language skills are needed for this position?

Business fluency in English and Swedish is required; German language skills are an advantage.

Where is this role based, and is it remote?

The role is based in Stockholm/Brunna, Sweden, with on-site responsibilities at the fulfilment centre, interacting continuously with the local 3PL partner.

What does the team and work environment look like at Zalando for this role?

You will lead Zalando's own employees on site, interact continuously with the 3PL, Zalando Headquarters, and peers from other international fulfilment centres, while fostering a culture in line with Zalando's organisational and social standards.

What makes a strong candidate for this position?

Strong candidates have excellent communication skills, a proven ability to build strong internal and external stakeholder relationships, along with the required logistics management experience.

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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