[Remote] Senior Service Program Manager - Long Island, NY at GE Healthcare

Remote

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Master's degree from an accredited university or college (or high school diploma/GED with at least 6 years of experience in Services & Customer Contract Management) for USA roles
Significant experience in Services & Customer Contract Management
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
Established project management skills

Responsibilities

Responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement and time and material program management
Assist in sales campaigns for new contracts and proposals
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Interact with members of customer service, parts & transactional services, field service, repair service, and/or other teams
Function as liaison between internal organizations and customers for assigned contracts
Develop specialized knowledge in discipline and serve as best practice/quality resource
Contribute towards strategy and policy development, and ensure delivery within area of responsibility
Use judgment to make decisions or solve moderately complex tasks or problems in operational/product management, manufacturing, technology, or engineering
Act as a resource for colleagues with less experience and may lead small projects with moderate risks
Explain difficult or sensitive information and work to build consensus

Skills

Key technologies and capabilities for this role

Contract ManagementRisk ModelingProgram ManagementCustomer SatisfactionSales SupportService AgreementsTime and MaterialIssue ResolutionLiaisonOperational Judgment

Questions & Answers

Common questions about this position

What are the education and experience requirements for this role?

For USA roles, a Master's degree from an accredited university or college is required, or a high school diploma/GED with at least 6 years of experience in the Job Family. Significant experience in Services & Customer Contract Management is also required.

Is this a remote position or does it require being in Long Island, NY?

This information is not specified in the job description.

What is the salary or compensation for this Senior Service Program Manager role?

This information is not specified in the job description.

What are the main responsibilities of this position?

The role involves managing profitability and customer satisfaction for assigned contracts, providing service agreement and time & material program management, assisting in sales campaigns, resolving customer issues, and acting as a liaison between internal teams and customers.

What kind of experience makes a strong candidate for this role?

Candidates with significant experience in Services & Customer Contract Management, developing specialized knowledge in the discipline, in-depth knowledge of best practices, and the ability to lead small projects and influence others will stand out.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

Land your dream remote job 3x faster with AI

Try Jobo Free