Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, FinTechIndustries
Requirements
- Deep understanding of B2B Virtual Payments as a subject matter expert
- Ability to work cross-functionally and globally, developing key internal partnerships
- Client-focused mindset with perseverance to drive longer-term change
- Technical expertise in Visa Commercial Services (VCS) platforms and products
- Project management skills for client-facing release management, change management, and support
- Experience in assessing business impacts of product changes, new features, and releases
- Skills in impact assessments, change management methodologies, and communication of impacts
Responsibilities
- Drive operational excellence, continuous improvement, and client engagement for Virtual B2B Payments in collaboration with cross-functional partners
- Provide technical expertise, project management, and support to the VCS Client Service Delivery team
- Optimize platform performance, drive supportability, prioritize client problem resolution, and align external communications
- Partner with Product teams to shape go-to-market strategies, contribute to product roadmaps, enhancement requests, and migration plans
- Develop artifacts such as transition plans, implementation guides, training, client communications, and FAQs
- Assess and lead initiatives impacting clients and client-facing staff, ensuring communication objectives are met and impacts mitigated
- Liaise with Product and Technology teams to identify transition, support, and implementation requirements
- Assist with training and advise internal teams on product functionality
- Coordinate with teams to capture requirements, define scope, and identify implementation strategies for complex client data services
- Perform impact assessments and implement methodologies for analyzing and communicating change
- Oversee programs and action plans, aligning VCS Client Service Delivery with key Visa stakeholders
- Manage projects to deploy and enhance the VCS support model, capabilities, and client service
- Provide consulting and technical expertise for effective implementation approaches and service delivery
Skills
Project Management
Change Management
Release Management
Client Engagement
Operational Excellence
Continuous Improvement
Product Roadmaps
B2B Payments
Commercial Services
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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