Senior Security Administrator at Fortra

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Managed ServicesIndustries

Requirements

6+ years’ experience providing direct customer technical application support in a large scale SAAS, Cloud or customer facing managed services environments
2+ years’ experience with implementing and managing Digital Guardian solutions and developing rules/policies
Bachelor’s degree with a focus in computer science, management information systems or related discipline, or equivalent combination of education and experience
Demonstrated Multiplatform fluency with Linux, OSX and MS Windows
Familiarity with VMware/HyperV virtualization technologies sufficient to facilitate the access, setup and management of predefined templated environments for testing, triage and production application support
Working knowledge of Systems Scripting (PowerShell, VBS, batch or similar)
Competency with Windows, OSX and Linux operating systems user function, administration and trouble shooting
Solid prioritization and time management and logical problem identification and diagnosis skills
Windows MSI and Shell Script installation package construction (.pkg) for Linux and OSX
Basic knowledge of MSSQL and Database concepts and backup/recovery methodology
Prior work interfacing with Microsoft Dynamics365 or similar case management services
Excellent customer expectation management and communication skills
Use of remote meeting and access utilities to facilitate customer interaction

Responsibilities

Perform ongoing policy and rule management, console configuration management, health checks (policy effectiveness reviews/false positives etc.), policy upgrades, solution health monitoring & use case consultations
Perform customer case management including timely response and status updates, effective escalations, and documentation of action plan and steps taken to achieve service level objectives
Perform any required configuration changes to MSP systems
Direct customer interaction to facilitate the troubleshooting and artifact collection for diagnosis
Liaise with customers, as well as perform effective and timely case resolution
Participate actively in training to maintain a working knowledge of the products and their operation, configuration and available functionality
Perform application and forensic reporting tasks including archive recovery, data export, customer report execution and integration setup
Follow change management process support by providing clear documentation of planned actions and their status and result
Perform proactive actions such as monitoring key systems & service health metrics e.g. resource utilization tracking, job status monitoring and issue resolution
Work with cross functional team to deliver secure, stable and supportable infrastructure

Skills

policy management

rule management

console configuration

health checks

agent configurations

data protection

troubleshooting

customer case management

change management

forensic reporting

archive recovery

solution health monitoring

Fortra

Cybersecurity solutions for businesses and enterprises

About Fortra

Fortra provides cybersecurity solutions aimed at protecting businesses from evolving cyber threats. Their products include threat detection and response, data protection, network security, and automation tools, all designed to work together seamlessly. Fortra differentiates itself from competitors by focusing on customer success and offering integrated and scalable solutions that can adapt to the needs of both small and large organizations. The company's goal is to simplify cybersecurity for its clients, ensuring they can operate securely and efficiently in a complex digital landscape.

Eden Prairie, MinnesotaHeadquarters

1991Year Founded

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Increased competition from market leaders may impact Fortra's market share and pricing.

Potential class action suit from ransomware attack could harm Fortra's reputation and finances.

Dependency on third-party distributors may affect direct customer relationships and profit margins.

Differentiation

Fortra offers integrated and scalable cybersecurity solutions for diverse business needs.

The company focuses on customer-centric approaches to enhance cybersecurity posture and automation.

Fortra's XDR solution provides comprehensive security across identity, network, cloud, and endpoints.

Upsides

Growing demand for XDR solutions boosts Fortra's market potential and client base.

Strategic partnerships in North America and EMEA expand Fortra's reach and service offerings.

Recognition as a market leader in security awareness training enhances brand reputation.

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