Senior Sales Support Representative at Caterpillar Inc.

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction, Mining, Heavy Equipment, Financial ServicesIndustries

Requirements

Data-Driven and Analytical Mindset: Demonstrated ability to work with data to uncover insights, identify emerging trends, detect gaps, and determine materiality/impact in performance and processes; comfortable navigating complex datasets, recognizing patterns, and applying critical thinking to proactively address business challenges and inform strategic decision-making
Technical Aptitude: Aptitudes for analysis and reporting tools such as Power BI, Power Automate, Excel, and Salesforce reporting and dashboards; technical skills used in the creation and maintenance of data analysis (prior experience not required but differentiates strong candidates)
Strong Business Acumen and Problem Solving: Demonstrated ability to identify business challenges, interpret data to uncover root causes, and drive to resolution within short deadlines

Responsibilities

Provides finance quotations to Cat Dealers, customers and internal staff, including various suggested alternatives or scenarios
Provide valuable subject matter expertise on financial products to Cat Dealers, customers and internal staff, including financial merchandising programs and benefits of working with Caterpillar Financial
May work with Dealers and internal staff to develop and coordinate merchandising focus programs and assist in sales promotions
Understands and can efficiently utilize local office systems
May generate and send document packages to Dealers, customers and internal staff
Utilizes knowledge of financial transactions, state, federal, personal and property taxes and UCC

Skills

Key technologies and capabilities for this role

Sales SupportCustomer FinancingSalesAccount ManagementCRM

Questions & Answers

Common questions about this position

What is the salary for the Senior Sales Support Representative position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for this Senior Sales Support Representative role?

The role requires a data-driven and analytical mindset to uncover insights from complex datasets, along with technical aptitude in tools such as Power BI, Power Automate, Excel, and Salesforce reporting and dashboards.

What is the company culture like at Caterpillar Inc. and Cat Financial?

Caterpillar emphasizes a global team that cares about each other, common values focused on inclusion and respect, diverse teams representative of global customers, and an environment where ideas are heard, contributions are celebrated, and your whole-self matters.

What makes a strong candidate for this Senior Sales Support Representative role?

Strong candidates demonstrate a data-driven analytical mindset for working with complex datasets and critical thinking, plus technical aptitude with tools like Power BI, Power Automate, Excel, and Salesforce.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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