Senior Sales Support Consultant - LATAM at Caterpillar Inc.

Sao Paulo, Sao Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Power, Manufacturing, Industrial EquipmentIndustries

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations
Decision Making and (incomplete in description, but implied as a required competency)

Responsibilities

Consult sales execution teams and leadership on priorities and areas of focus to achieve regional growth targets. Create and execute strategies and action plans with sales execution to drive aftermarket growth in Latin America
Develop repair options growth strategies for Top focus EP models based on highest lost opportunities and initiate actions to grow Rebuilds in the region
Identify & prioritize customer and dealer backed needs for aftermarket growth, collaborating with internal teams to launch initiatives on identified needs
Provide aftermarket expertise to our sales execution teams on various initiatives, internal processes, metric definitions and lead regional dealer/PSSR training events and workshops
Identify and support key account strategies, collaborate with sales execution teams to drive regional aftermarket revenue
Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns. Initiate strategic actions and support to close dealer dependencies from Services Growth Plans (SGPs)
Drive aftermarket growth initiatives and regionalize the Go-to-Market plans by collaborating with key partners throughout the enterprise (IPSD, LPSD, PSLD, Cat Reman)
Identify “Moments that Matter” and gather VOC/ VOD/ VOB and data insights to define EP Customer Requirements for lost opportunities in the region and launch strategic initiatives to close gaps
Gather and analyze data based on growth opportunities and provide useful insights to drive strategic actions
Participate in regular sales performance reviews with dealers and support the sales execution teams on the implementation of corrective actions where needed
Keep up to date with industry trends, changing technology and market regulations in countries covered

Skills

Sales Support

Aftermarket Growth

Strategic Planning

Consulting

Latin America Market

Repair Strategies

Sales Execution

Growth Targets

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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