Senior Project Manager (Customer Success) - Remote at PayNearMe

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Consumer Lending, iGaming, Property Management, TollingIndustries

Requirements

7+ years of Project Management or Customer Implementation experience
Excellent analytical and problem-solving skills
Very strong verbal and written organizational, presentation and communication skills
Unfazed by juggling multiple projects, scope changes and tight deadlines
Familiarity with JIRA, Asana, Wrike or other project management tools
Familiarity with Confluence Wiki
Familiarity with Agile and Waterfall project methodologies
Familiarity with Scrum
Familiarity with Excel or Google Sheets
Independent and self-motivated
Beneficial: previous experience working remotely

Responsibilities

Developing and executing large complex projects from start to finish
Tenacity and empathy in dealing with people and projects
Communicating in a way that is clear and motivates teams to perform their best
Effectively translate requirements, timelines, risks and escalations between Engineers, Sales teams, and Customers
Be the hub of communication
Managing the team in meeting implementation goals on time
Leading external and internal stakeholder meetings
Identifying external or internal risks, and driving mitigation plans to project completion
Coordinating and driving issue escalation and resolution
Adjusting the plan due to changes in scope and/or schedule
Being an expert at anticipation

Skills

Key technologies and capabilities for this role

Project ManagementCustomer SuccessImplementation ManagementCross-functional CollaborationPayment SolutionsCustomer ImplementationsSales CoordinationProduct ManagementEngineering Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What experience is required for this role?

Candidates need 7+ years of Project Management or Customer Implementation experience.

What key skills are needed for the Senior Project Manager role?

Excellent communication skills are required, along with the ability to manage complex projects, lead stakeholder meetings, and handle risks and escalations effectively.

What is the company culture like at PayNearMe?

PayNearMe has a growth-oriented culture with a team of 200+ employees across 41 states, focused on innovation in payments, collaboration across Sales, Product, Engineering, and Customer Success teams.

What makes a strong candidate for this Senior Project Manager position?

A strong candidate has 7+ years of project management experience, excellent communication skills, tenacity, empathy, and expertise in managing complex implementations and stakeholder communications.

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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