Senior Program Manager - Technical at Remitly

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

5+ years of program/project management, with a background in FinTech, payments, or highly regulated, global environments preferred
Strong data fluency: experienced in defining metrics, building and interpreting dashboards, and using data to drive program decisions and improvements
Proven success delivering complex, cross-functional programs or initiatives, managing dependencies and risks, and influencing outcomes across teams
Experience balancing customer experience with business risk
Excellent communication, collaboration, and stakeholder management skills, with the ability to build trust and influence across diverse teams

Responsibilities

Lead programs from ideation to launch, working with Product, Engineering, Compliance, Risk, Legal, and Operations to support Remitly Business
Translate regulatory and compliance requirements into scalable, intuitive customer experiences, defining KYB/KYC/AML processes and working with engineering to ship efficient solutions
Proactively find and address risks related to fraud, chargebacks, and compliance, using data and trends to continuously improve controls, monitoring, and escalation paths
Create dashboards and alerting mechanisms to monitor key business and operational metrics, drive weekly reviews, and inform the product roadmap
Set and evolve operational processes, including SOPs, SLAs, capacity planning, and escalation paths, with a focus on continuous improvement, automation, and customer-centricity
Foster a culture of collaboration, inclusion, and growth by facilitating clear communication, driving cross-team alignment, and help Remitly Business scale efficiently in new markets

Skills

Program Management

KYB

KYC

AML

Fraud Risk Management

Compliance

Risk Management

Cross-functional Collaboration

Data Analysis

Product Launch

Regulatory Compliance

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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