Senior Professional System Analyst Manager at DXC Technology

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, IT ServicesIndustries

Requirements

Expertise in SQL Server/Oracle and Xchanging Software Europe limited application tools for issue resolution and functionality development
Ability to manage support teams across international sites, ensuring compliance with contractual SLAs, utilisation, and billability targets
Experience in release lifecycles, timeframes, content management, monthly reporting, and invoicing
Proficiency in forecasting team utilisation and revenue
Strong escalation and liaison skills with teams, departments, and clients
Knowledge of coding standards, best practices, and internal processes/audits
Capability to work shift patterns to cover core contracted support hours
Skills in time reporting, team administration (sickness, holidays, cover, appraisals, reviews, meetings)

Responsibilities

Manage support team providing issue resolution and additional functionality using SQL/Oracle and Xchanging tools, ensuring SLA compliance
Provide exceptional customer service: onsite visits quarterly, weekly management meetings, monthly service reviews
Conduct internal audits to ensure high standards and compliance with processes
Handle monthly reporting, invoicing, warranty issues review/agreement
Forecast team utilisation and revenue accurately for management
Escalate issues correctly, liaise with teams/departments, maintain client documentation
Suggest improvements in weekly team leader meetings for service development
Train team on new processes, assist with complex SQL/Xchanging issues
Schedule/arrange release content/timelines with team/client, monitor progress/SLA on support calls
Communicate with client throughout development lifecycle, demonstrate SQL fixes, assist in Development/QA/UAT testing
Proactively escalate issues to line manager, ensure coding standards/best practices
Enter weekly time reporting for invoicing
Collaborate with Implementation teams for client transitions into support
Serve as point of contact/escalation for client managers
Manage all team administration: sickness/return-to-work, holidays/cover/resources, quarterly objectives/training reviews, yearly appraisals, regular team meetings/planning

Skills

SQL Server

Oracle

Xchanging Software Europe

Team Management

SLA Management

Issue Resolution

Release Management

Customer Service

Internal Audits

Monthly Reporting

Invoicing

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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