Senior Production Support Engineer at Illumina

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Advertising, AdTechIndustries

Requirements

Bachelor’s or Master’s degree in software engineering, Computer Science, or a related field
Minimum of 5 years of hands-on experience in software production support, preferably in Ad-tech, Martech, or other high-frequency transaction environments
Direct experience with programmatic advertising platforms, real-time bidding systems, or omnichannel marketing engines
Strong background in data modeling, temporal data processing, and both relational and non-relational databases (e.g., Druide, Mysql, QuestDB, PostgreSQL, Cassandra, MongoDB)
Experience with real-time high-frequency, low-latency bidding systems
Working knowledge of the DSP/SSP workflows, knowledge of IAB specifications
Familiarity with IAB categories, and ad formats (e.g., VAST, VPAID, VMAP for video, Native, DOOH)
Understanding of trackers and pixels for tracking various metrics and key events
Knowledge of bot detection, invalid traffic (IVT) mitigation, and viewability tracking standards (e.g., MOAT, IAS)
Prior hands-on experience supporting and enhancing similar large-scale ad-tech environments

Responsibilities

Platform-Specific Troubleshooting: Investigate and resolve complex technical issues within the illumin™ platform, ensuring minimal disruption to advertising campaigns and client services
Real-Time Production Support: Monitor and maintain the production environment with a focus on high-availability, high-throughput, and low-latency ad transaction processing
Platform Enhancements: Implement enhancements to the illumin™ platform in alignment with evolving product roadmaps, user feedback, and performance metrics
System Analysis & Optimization: Analyze performance bottlenecks, design scalable solutions, and improve system reliability using in-depth knowledge of digital advertising systems
Code Review & Quality Assurance: Participate in peer code reviews and enforce coding standards to ensure platform integrity and maintainability
Documentation & Knowledge Sharing: Maintain up-to-date technical documentation, including operational runbooks, incident logs, and support knowledge bases
Collaboration with Global Teams: Work closely with geographically distributed engineering and product teams, including collaboration with offshore teams (e.g., Ukraine, India, Pakistan), to ensure consistent service delivery
Security & Compliance: Implement and enforce best practices in software security, data privacy, and compliance across the illumin™ platform
Data Management & Modeling: Analyze, design, and optimize proprietary data models in alignment with the illumin™ platform architecture. Lead advanced database development, including indexing, partitioning, and performance tuning
Mentorship & Leadership: Mentor junior engineers and promote a culture of collaboration, continuous learning, and technical excellence

Skills

Key technologies and capabilities for this role

Production SupportTroubleshootingHigh AvailabilityHigh ThroughputLow LatencySystem OptimizationPerformance AnalysisCode ReviewScalable SolutionsAdTech PlatformsReal-time ProcessingAI Systems

Questions & Answers

Common questions about this position

What is the salary for the Senior Production Support Engineer position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need prior hands-on experience supporting and enhancing similar large-scale ad-tech environments, deep technical expertise, and platform-specific knowledge of the illumin™ platform's unique architecture and operational complexity. A Bachelor’s degree is required.

What is the company culture like at illumin™?

The culture promotes collaboration, continuous learning, and technical excellence through mentorship of junior engineers and close work with geographically distributed teams.

What makes a strong candidate for this Senior Production Support Engineer role?

A strong candidate has hands-on experience with large-scale ad-tech environments, deep expertise in troubleshooting complex issues, optimizing performance, and collaborating with global teams.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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