d) at Contentful

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company
Proven track record of leading and scaling operational processes in cross-functional product organizations
Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
Strong analytical skills with the ability to define and track operational KPIs
A systems-thinker with strong organizational skills, strategic mindset, and attention to detail
Excellent communication and stakeholder management skills; able to influence across all levels of the company
Experience working in or with globally distributed teams
Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus

Responsibilities

Drive Operational Excellence: Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work
Program Execution: Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution
Tooling & Automation: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort
Reporting & Metrics: Analyze reports to gain insights and work with Business Analysts on improvement initiatives
Risk & Dependency Management: Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams
Training & Enablement: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently
Cross-Functional Communication: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams
Product Advocacy: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration
Global Collaboration: Work effectively with globally distributed teams, building strong relationships across time zones and cultural contexts

Skills

Key technologies and capabilities for this role

Product OperationsWorkflow OptimizationChange ManagementToolingAutomationReportingMetrics AnalysisRisk ManagementDependency ManagementTrainingEnablementCross-Functional Communication

Questions & Answers

Common questions about this position

What experience is required for the Senior Product Operations Manager role?

You need 5+ years of experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company, with a proven track record of leading and scaling operational processes in cross-functional product organizations.

What tools should I be familiar with for this position?

Familiarity with tools like Jira, Confluence, Asana, and Coupa is required, along with experience managing data/reporting platforms such as Looker, Tableau, or Google Sheets.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the salary for this position?

This information is not specified in the job description.

What benefits are offered for this role?

Full-time employees receive Stock Options for the opportunity to share in the success of the company; other benefits are not detailed.

Contentful

Digital content management platform for businesses

About Contentful

Contentful offers a platform for digital content management that enables businesses to create, manage, and deliver content without coding. Its content management system (CMS) is designed for teams to streamline their content production and maintain a consistent experience across various brands and channels. Unlike competitors, Contentful operates on a freemium model, providing free access to basic features while charging for advanced capabilities. The company's goal is to empower businesses to effectively manage their digital content at scale.

Berlin, GermanyHeadquarters

2013Year Founded

$324.4MTotal Funding

SERIES_FCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees