d) at Contentful

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of experience in Product Operations, Program Management, or a similar role—ideally in a B2B SaaS company
Proven track record of leading and scaling operational processes in cross-functional product organizations
Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets)
Strong analytical skills with the ability to define and track operational KPIs
A systems-thinker with strong organizational skills, strategic mindset, and attention to detail
Excellent communication and stakeholder management skills; able to influence across all levels of the company
Experience working in or with globally distributed teams
Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus

Responsibilities

Drive Operational Excellence: Optimize product development workflows, team rituals, and cross-functional coordination to enable high-impact work
Program Execution: Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution
Tooling & Automation: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort
Reporting & Metrics: Analyze reports to gain insights and work with Business Analysts on improvement initiatives
Risk & Dependency Management: Proactively identify operational risks, interdependencies, and roadblocks—and drive resolution across teams
Training & Enablement: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently
Cross-Functional Communication: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams
Product Advocacy: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration
Global Collaboration: Work effectively with globally distributed teams, building strong relationships across time zones and cultural contexts

Skills

Product Operations

Workflow Optimization

Change Management

Tooling

Automation

Reporting

Metrics Analysis

Risk Management

Dependency Management

Training

Enablement

Cross-Functional Communication

Contentful

Digital content management platform for businesses

About Contentful

Contentful offers a platform for digital content management that enables businesses to create, manage, and deliver content without coding. Its content management system (CMS) is designed for teams to streamline their content production and maintain a consistent experience across various brands and channels. Unlike competitors, Contentful operates on a freemium model, providing free access to basic features while charging for advanced capabilities. The company's goal is to empower businesses to effectively manage their digital content at scale.

Berlin, GermanyHeadquarters

2013Year Founded

$324.4MTotal Funding

SERIES_FCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Stock Options

Fertility Treatment Support

Unlimited Paid Time Off

Parental Leave

Professional Development Budget

Wellness Program

Phone/Internet Stipend

Home Office Stipend

Risks

Emerging CMS platforms with lower costs threaten Contentful's market share.

Integration challenges from the Ninetailed acquisition could disrupt operations.

The freemium model may limit revenue growth if users don't convert to paid plans.

Differentiation

Contentful offers a composable content platform for digital-first businesses.

The platform integrates seamlessly with hundreds of tools through open APIs.

Contentful's CMS allows content management without needing to write code.

Upsides

Contentful's acquisition of Ninetailed enhances its AI-driven content personalization capabilities.

Partnerships with Vercel and SAP expand Contentful's integration and market reach.

The rise of generative AI tools presents opportunities for Contentful's platform enhancement.

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