Senior Product Manager, Risk

Position Overview

• Location Type: [Location Type - Not Specified]
• Employment Type: [Not Specified]
• Salary: [Not Specified]

As a Senior Product Manager in Risk at Mercury, you will be responsible for crafting the systems that protect Mercury and its customers while enabling secure financial journeys. You’ll build smart tools and adaptive decisioning frameworks that strike the right balance between safety and speed. Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.

What You'll Do

• Design and implement the strategic vision for Mercury’s risk enablement.
• Create user journeys that apply appropriate nudges based on risk signals while minimizing disruption to legitimate customer activity.
• Develop self-service resolution paths that empower customers to navigate risk-related obstacles with minimal manual intervention.
• Build the operational tools that enable our risk and support teams to efficiently manage exceptions and high-touch cases.
• Partner with data science to develop and deploy risk models that continuously improve through feedback loops.
• Establish and track metrics that measure both risk effectiveness and customer experience impact.
• Support the development of API strategies that allow Mercury’s risk capabilities to scale across our expanding product suite.

What You Bring

• Experience: 7+ years of product management experience, ideally with experience in risk or operational product management.
• Desire: Desire to build exceptional customer experiences that are 10X better than the industry standard.
• Skills: Proficiency in understanding risk data and identifying patterns that can be operationalized into product improvements.
• Leadership: Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities.
• Communication: Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies.
• Adaptability: Comfort with ambiguity and ability to make balanced decisions with imperfect information.
• Bonus: Experience working with rules and decisioning systems.

Total Rewards

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most current data.