Senior Product Manager - Fulfillment & Operations

Position Overview

• Location Type: Remote or San Francisco (Hybrid - 3x per week in-person)
• Job Type: Full-Time
• Salary: (Salary not provided in the text)

As a Senior Product Manager focused on Fulfillment & Operations, you will play a key role in shaping and executing the product roadmap for Minted’s critical operational systems. You’ll work closely with cross-functional teams to deliver impactful solutions that drive efficiency, improve customer experience, and support the company's growth. We’re open to hiring in either San Francisco or remote. Our SF-based Product team has an in-person 3x a week schedule.

Requirements

• Bachelor’s degree
• 5+ years of product management experience, preferably in a fulfillment or operations-related area
• Strategic and analytical thinking skills
• Results-oriented mindset
• Strong communication and interpersonal skills
• Systems thinking ability
• Proactive and adaptable
• Experience in breaking down complex problems and delivering incremental solutions
• Diligent in documenting products, workflows, and processes

Responsibilities

• Contribute to the product vision and roadmap for Fulfillment and Operations systems, aligning with the overall portfolio and business objectives.
• Collaborate with stakeholders from Operations, Engineering, and other product teams to define and prioritize product features.
• Drive product initiatives that prioritize the optimization and evolution of our underlying systems and platform infrastructure, with a focus on enhancing operational efficiency and enabling future growth.
• Gather and analyze requirements from internal teams and customers, translating them into clear product specifications.
• Write detailed product requirements and user stories, prioritize features and bugs, and build consensus among stakeholders.
• Manage project execution, track progress, and communicate status updates to stakeholders.
• Monitor and analyze product metrics related to operations and fulfillment, identifying areas for improvement.
• Develop and implement scalable processes for monitoring customer feedback and identifying opportunities to reduce contact rates and operational errors.
• Contribute to the implementation of service-oriented capabilities within the fulfillment and operations platform.
• Advocate for customer-centric thinking and prioritization within the product development process.

Additional Notes

• This role requires a strategic and analytical thinker with a strong understanding of consumer needs and operational processes.
• The ideal candidate is a collaborative team player with excellent communication and interpersonal skills.

Company Information

Please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com".