[Remote] Manager, Product Design, AI/ML at ServiceNow

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial Intelligence, AI & Machine LearningIndustries

Requirements

Candidates should have 3+ years of experience managing people or leading design teams and 8+ years of experience in UX Design or Interaction Design. Experience integrating AI into work processes, driving decision-making with AI, and solving problems using AI is required, along with strong skills in Enterprise Design, AI/ML, and Analytics. A portfolio showcasing work samples and approach, the ability to distill complex problems into clean solutions, and excellent teamwork, communication, and technical problem-solving skills are also necessary. A high level of initiative, a good sense of humor, and a "make it work" ethos are expected.

Responsibilities

The Manager, Product Design, AI/ML will lead, mentor, and inspire a team of UX designers, fostering a collaborative and innovative culture. They will set clear goals and priorities, guide designers through the full product lifecycle, and provide feedback and career development. Responsibilities include ensuring effective collaboration with product managers and engineers, overseeing the team's use of Design Systems, and empowering the team to distill complex problems into actionable design goals. The role involves promoting knowledge sharing, delivering compelling presentations to executives, and representing the design team in leadership meetings.

Skills

Product Design

UX Design

Machine Learning

Leadership

Mentoring

Team Management

Product Lifecycle Management

User Research

Prototyping

User Testing

Design Systems

Visual Design

Interaction Design

Content Design

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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