Senior Product Manager - Customer Lifecycle Platform

Employment Type: Full-Time Location Type: Remote (India) Salary: Not Specified

Position Overview

Weave is a product-led company with a strong product-market fit and a customer-focused culture. The Product Team operates with a development model where each product manager leads their team through distinct product development stages: Think It, Build It, Ship It, and Tweak It. We emphasize high autonomy and high alignment through clear goals, OKRs, and close collaboration with engineering, support, product marketing, sales, and customer success.

This role involves partnering with an engineering team in India to build and evolve our Customer Lifecycle Management Platform. The primary objective is to streamline the entire customer journey, from onboarding and activation to training, purchases, and billing, leveraging AI-driven workflows. The focus is on enabling both new and existing Weave customers to achieve value faster with minimal manual intervention.

Responsibilities

• Define and evangelize the vision and roadmap for the Customer Lifecycle Platform, covering onboarding, activation, training, purchases, and billing.
• Lead discovery with customers and cross-functional partners to validate problems and solutions at every stage of the customer lifecycle.
• Partner with engineering to design modular, scalable systems that automate setup and maintenance, while remaining flexible for future expansion.
• Ship intuitive, personalized experiences that transform complex configurations into self-serve simplicity, accelerating time to value.
• Instrument the platform to measure adoption, retention, and expansion. Utilize data to drive prioritization, experimentation, and ongoing optimization.
• Collaborate with Go-to-Market teams to ensure successful product launches and effective communication of value propositions to prospects and existing customers.
• Champion a culture of continuous learning, rapid iteration, and outcome-based planning across distributed teams in the US and India.

Requirements

• 5+ years of product management experience in SaaS.
• Proven ability to translate customer problems into clear product strategy and shipped solutions that drive measurable business impact.
• Comfortable balancing delivery speed with long-term scalability and technical integrity.
• Strong user experience instincts and a track record of simplifying complex workflows.
• Data-literate: Skilled at designing experiments, analyzing results, and taking decisive action based on evidence.
• Clear, concise communicator capable of engaging engineers, designers, and executives on both technical details and strategic narratives.
• Familiarity with Agile development and outcome-driven product planning.
• Excellent written and verbal communication skills.
• Ability to work effectively across time zones and cultures.

What Will Make Us Love You

• Experience leading large-scale onboarding initiatives for SaaS platforms that typically require heavy manual setup, streamlining them into efficient, self-serve experiences.
• Hands-on experience with AI-powered guidance, agentic workflows, or autonomous setup agents.
• Domain knowledge in SMB healthcare or operations tools for small businesses.
• A systems thinker who thrives on turning ambiguous problems into elegant, extensible architectures.
• Demonstrated ability to elevate team practices by bringing clarity, structure, and a focus on outcomes.
• Passion for accessible, inclusive design and a sharp eye for detail.

Company Information

Weave is an equal opportunity employer committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve, and progress, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, or citizenship status.

Application Instructions

Not Specified.

Work Environment

• Reporting: Report to the Director of Product based in the United States.
• Collaboration: Daily collaboration with cross-functional teams in both India and the United States.
• Time Zone Overlap: Approximately a four-hour overlap with US Mountain Time (roughly 7:30 pm – 11:30 pm IST).