Senior Product Manager – Billing & Payments at Achievers

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR TechnologyIndustries

Requirements

3–6 years of product management experience, with at least 2 years focused on billing, payments, or financial operations
Experience working on SaaS, marketplaces, or platforms with transactional flows
Strong understanding of subscription billing models, usage-based pricing, and prepaid balance systems
Familiarity with payment processors (e.g., Stripe, Adyen), accounting or ERP tools (e.g., NetSuite), and tax engines (e.g., Avalara)
Comfort working with SQL or BI tools to analyze billing trends and customer usage
Exposure to global billing challenges (multi-currency, tax compliance, international payouts)
A collaborative approach to cross-functional partnership, especially with Finance, Customer success, and Engineering
Excellent verbal and written communication skills
Experience in rewards, employee engagement, or HR tech platforms is advantageous

Responsibilities

Own the product roadmap for billing, invoicing, payments, and cash flow-related features across both customer-facing and internal tools
Design and evolve our billing infrastructure, including prepaid balances, monthly invoicing, usage tracking, and reconciliation
Work with Finance, RevOps, and Engineering to automate and streamline invoice generation, tax compliance (e.g. VAT, GST), and revenue recognition workflows
Improve the payment experience for customers managing recognition budgets, including support for credit cards, ACH, and corporate procurement channels
Collaborate with enterprise customers to understand procurement workflows, POs, and approval chains
Partner with other product teams to ensure smooth budget management, reward redemption accounting, and accurate reporting
Track and improve metrics like failed payment rate, invoice dispute volume, and customer satisfaction with billing
Ensure global scalability of billing systems with support for multi-currency, tax localization, and regional compliance

Skills

Product Roadmap

Billing Infrastructure

Invoicing

Payments Processing

Revenue Recognition

Tax Compliance

VAT

GST

ACH

Usage Tracking

Invoice Generation

Achievers

Employee engagement and recognition solutions provider

About Achievers

Achievers provides employee engagement and recognition solutions through its Employee Success Platform. This platform uses data science to offer insights into employee engagement and performance, featuring tools like "Recognize" for employee recognition, "Listen" for real-time feedback, and "Connections" to enhance collaboration. Achievers operates on a subscription model, allowing companies to access its tools and services, which also include consulting and training. The company aims to create workplaces where employees feel valued and motivated, ultimately improving overall business performance.

Toronto, CanadaHeadquarters

2002Year Founded

$38.3MTotal Funding

DEBTCompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Health Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Employee and Family Assistance Program

Professional Development Budget

Hybrid Work Options

Risks

Rapid AI integration may introduce biases or errors in employee recognition processes.

Economic uncertainties could lead to budget cuts affecting Achievers' subscription revenue model.

Increased competition from other cloud-based HR solutions may challenge Achievers' market position.

Differentiation

Achievers offers a true cloud-based Employee Success Platform for global employee engagement.

The platform includes AI-driven tools like Inclusion Coach for unbiased employee recognition.

Achievers' proprietary Belonging Model fosters inclusive work environments and workplace belonging.

Upsides

Achievers' integration with Google Cloud Marketplace enhances deployment and management for global customers.

Strategic partnerships, like with Microsoft Viva, expand Achievers' HR platform capabilities.

Growing demand for AI-driven HR solutions boosts Achievers' market potential and innovation.

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