Apollo.io - Senior Product Designer (Retention Squad)

Company Overview

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. Founded in 2015, Apollo.io is one of the fastest-growing companies in SaaS, having raised approximately $250 million to date and valued at $1.6 billion. The company provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. Apollo raised a Series D in 2023 and is backed by top-tier investors, including Sequoia Capital and Bain Capital Ventures.

Apollo.io is an AI-native company built on a culture of continuous improvement, focused on driving productivity for its customers.

The Role: Senior Product Designer

We are hiring a Senior Product Designer to join Apollo’s Retention Squad. This squad is focused on reducing churn, driving engagement, and maximizing customer lifetime value. Designers at Apollo are trusted partners in shaping strategy, driving experimentation, and creating seamless experiences that deliver measurable impact. You will collaborate closely with Product Managers, Engineers, and other Designers to craft thoughtful solutions backed by user research and product data. This is a high-impact role where your work will directly influence Apollo’s vision of becoming the all-in-one GTM platform.

Responsibilities

• Partner with PMs, Engineers, and Analysts to identify churn drivers and friction points using user research and behavioral data.
• Design experiments and experiences that improve retention, cross-use case adoption, and depth of usage across Apollo’s surfaces.
• Elevate key moments in the user journey—especially empty, underutilized, and high-traffic states—through smart UX, education, and contextual guidance.
• Craft UX that supports self-serve activation and intelligent onboarding, leveraging AI and Apollo's Dynamic Activation Engine.
• Embed habit-forming, value-reinforcing patterns such as progress tracking, nudges, and personalized dashboards.
• Regularly interview users and test hypotheses to validate new designs and refine existing ones.
• Collaborate with the broader design org to maintain a cohesive experience and evolve Apollo’s design system.

Qualifications

• 6+ years of experience designing and shipping complex web-based products founded in data and customer insights.
• Experience working on growth, activation, or retention-focused teams is a strong plus. You are familiar with designing for metrics like GRR, engagement, or multi-product adoption.
• Expert design instincts & best practice knowledge to translate user problems, user goals, business objectives, and technical constraints into excellent product experiences for quick turnarounds and shorter feedback loops.
• A self-starter that thrives in a fast-paced environment, working on multiple projects simultaneously.
• Experience creating and maintaining components across multiple product surfaces in Figma.
• A voracious learner, constantly seeking to improve customer experience and drive core metrics. You stay up-to-date with industry standards and modern design tools, including Figma.
• A passion for typography and copywriting, with the ability to write simple, compelling microcopy to support UI design.

Company Culture

We are AI Native. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to work, you'll thrive here.