[Remote] Senior Product Designer, Care Finding at Alma

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, TechnologyIndustries

Requirements

5+ years of experience as a Product Designer in a consumer-facing space (previous experience with search or marketplaces preferred but not required)
Portfolio with case studies of real, shipped work showcasing deep understanding of user needs, creative problem-solving, and ability to build strong, consumer-grade experiences
Comfortable working rapidly and iteratively with a bias toward action, focusing on measurable user and business outcomes, and moving decisively through ambiguity
Curious, ambitious, empathetic, and strategic designer who thrives in complexity and brings clarity to ambiguous problem spaces
Fluent in digital design and prototyping tools, especially Figma, and able to confidently communicate ideas through flows, wireframes, and prototypes
Passionate about user research, from moderating interviews to synthesizing insights, and advocates for accessibility and usability in every solution
Motivated by Alma’s mission to improve mental health care delivery and experience
Passionate about making mental healthcare more accessible, with strong user empathy, data-driven approach, and comfort working rapidly and iteratively for measurable results

Responsibilities

Design and test new features to help prospective clients find mental health support that meets their needs, prioritizing intuitive, supportive, and efficient user experiences
Work closely and transparently with partners from Product, Engineering, Data, and Marketing
Work iteratively using A/B testing, research, and other tools to test hypotheses and solutions
Collaborate with other designers across the organization, particularly on the Care Finding Provider team (representing the clinical side of the marketplace)

Skills

Product Design

UX Design

A/B Testing

User Research

Prototyping

Iterative Design

Cross-functional Collaboration

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

New York City, New YorkHeadquarters

2018Year Founded

$214.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Home Office Stipend

Parental Leave

Paid Holidays

Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.

Rapid expansion to 8,000 providers may challenge service quality and support.

Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.

The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.

Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.

The decreasing stigma around mental health is increasing demand for Alma's services.

Alma's integration of AI can enhance client-matching algorithms and service delivery.

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