Senior Product Designer

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: £75K - £110K

We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI. We’re looking for a Senior Product Designer to join our team and help us define the next phase of support tooling.

Requirements

• Proven track record working for product-led companies, ideally in B2B SaaS.
• Comfortable with ambiguity and a bit of chaos.
• Excited about UI details and customer conversations.
• Driven by impact above all.
• Comfortable with HTML, CSS, and React (familiarity with code as a tool is beneficial).
• Preference for working in the open and sharing early and often.
• Enjoy remote work.
• High EQ and a commitment to inclusivity.

Responsibilities

• Own problems end to end – from customer conversations and ideation to shipping features and launching landing pages.
• Work closely with the entire team and customers, using sketches, prototypes, Figma mocks, and Github PRs.
• Help set the roadmap and priorities with the team.
• Define the design system that powers Plain, including iconography, colors, design tokens, and components.
• Iterate and work on design in the open, creating a culture where anyone feels comfortable pitching product and UI ideas.
• Take ownership of new features from planning and scoping through to designing, building, and sharing the story behind the work as it launches.
• Contribute to UI details and be comfortable with animation easing curves in the front end.

Application Instructions

• (Details regarding application instructions are missing from the provided text.)
• The job description suggests a collaborative approach, emphasizing the importance of sharing ideas and working closely with the team and customers.

Company Information

• Company Name: Plain
• Product: Customer support platform for B2B companies.
• Key Clients: Stytch, Sanity, and Fly.io.
• Company Culture: Values a high EQ, inclusivity, and a fast-paced, dynamic environment.