Senior Services Delivery Manager
Snowflake$144,000 - $205,200/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- 5+ years of experience in programme management, Agile Delivery, or Project Management roles, preferably in a software-first Fintech or start-up environment
- 5+ years of experience as a line manager with a strong track record in coaching and career development
- Deep understanding of Agile principles and the ability to adapt them to evolving environments
- Strong problem-solving and decision-making skills, with the ability to resolve conflicts and unblock delivery
- Excellent communication skills with both technical and non-technical stakeholders
- Preferably domain knowledge in Fintech — e.g., payments, FX, transaction banking, or trading
- A self-starter who takes accountability for getting things done
- Strong stakeholder management and influencing skills across cross-functional teams
- Comfortable challenging the status quo and curious about how things work
- Excellent written and verbal communication
- Exceptional structure and attention to detail
Responsibilities
- Build and maintain relationships with senior stakeholders, ensuring effective communication across all levels of the organisation
- Line manage a team of Product Delivery Managers and Analysts, supporting their onboarding, training, and career development
- Provide coaching and mentorship to delivery managers, promoting best practices and continuous improvement
- Demonstrate Visa leadership principles and foster a culture of transparency and accountability
- Own the delivery of Epics assigned to one or more TofTs, from planning through to commercialization
- Partner with Product Directors and Engineering Leads to coordinate execution and roadmap alignment
- Monitor delivery health and performance using standardised KPIs, identifying risks and implementing mitigations
- Act as an escalation point for delivery blockers, facilitating resolution and decision-making across teams
- Ensure requirements are high quality and delivery-ready, and that commercial milestones are met
- Drive agile maturity and continuous improvement across the TofT
- Conduct retrospectives and implement changes to improve delivery outcomes
- Champion delivery excellence and scalable practices aligned with Visa’s Product Lifecycle Management framework
Skills
Product Delivery
Line Management
Stakeholder Management
Team Coaching
Mentorship
Agile Delivery
Epic Management
KPIs
Risk Mitigation
Cross-functional Teams
Roadmap Alignment
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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