Senior Problem, Incident and Event Management Engineer

Employment Type: Full-time

Position Overview

Become a part of our caring community and help us put health first. The Senior Problem, Incident and Event Management Engineer drives technical support teams to recover services during periods of service disruption or outages to key technology platforms/applications. This role involves moderately complex to complex issues requiring in-depth evaluation of variable factors. The engineer will establish policies, processes, and systems for a quality incident management process, monitor incident trends, and influence department strategy. Decisions on technical approaches for project components will be made with considerable latitude and without direction.

Requirements

• Required Qualifications:

  • Bachelor's Degree in Business, Computer Science, or a related field, or equivalent experience (3 Years in IT Ops or IT Service Ops).
  • Direct experience in a Problem Management role with experience in root cause analysis.
  • Comprehensive knowledge of Microsoft Office applications, including Word, Excel, and Visio.
  • Experience in problem analysis and process documentation.
  • Experience working in cross-functional, collaborative teams.
  • Experience with Software Development Lifecycle and Waterfall or Agile Development Methodologies.

• Preferred Qualifications:

  • Previous experience in the health care industry.
  • Leadership experience.
  • Experience with the Consumer domain.
  • IIBA certification.

Responsibilities

• Drive technical support teams to recover services during periods of service disruption or outages.
• Analyze and resolve moderately complex to complex technical issues.
• Establish policies, processes, and systems for incident management.
• Monitor trends in incidents and issues.
• Influence department strategy.
• Make decisions on technical approaches for project components.

Application Instructions

• Please refer to the company information for application details.

Company Information

Why Humana? At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life.

Benefits:

• Work-Life Balance
• Generous PTO package
• Health benefits effective day 1
• Annual Incentive Plan
• 401K - Excellent company match
• Well-being program
• Paid Volunteer Time Off

If you share our passion for helping people, we likely have the right place for you at Humana.

Work at Home Guidance: To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert Statement: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Location/Work Style: Remote US

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience.