Senior Platform Architect

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates should possess 8+ years of progressive experience in a professional services organization or equivalent education and experience, with a background in management consulting. Experience leveraging AI in work processes, decision-making, or problem-solving is required. The role also demands creativity, comfort working independently in a fast-paced environment, success in resolving complex issues, large program leadership experience, enterprise architecture experience, cloud application technology experience, and industry domain expertise in Technology and/or Telco. ServiceNow certifications in aligned workflows and the ability to travel up to 80% are also preferred.

Responsibilities

The Senior Platform Architect will serve as a technical advisor, guiding customers in establishing a technical foundation on the ServiceNow Platform and designing solutions to improve outcomes. This involves ensuring customers adhere to leading practices for instance strategy, technical governance, core data, integrations, and platform technical health. The architect will collaborate with customer executives, platform owners, enterprise architects, and development teams, acting as a technical expert across multiple engagements. Responsibilities include translating business goals into a customer roadmap, developing architectural blueprints, positioning ServiceNow as a digital transformation platform standard, managing technical governance and delivery operating models, ensuring instance health by reducing technical debt, and supporting sales efforts through scoping and estimating engagements. The role also involves contributing to leading practices and maintaining relevant skills and certifications.

Skills

Platform Architecture

Technical Advisory

Instance Strategy

Technical Governance

Data Management

Integrations

Platform Health

Solution Design

Consulting

Customer Engagement

Enterprise Architecture

Development

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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