Senior Platform Architect

Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates should possess at least 8 years of progressive experience in a professional services organization or equivalent education, with a background in management consulting. Experience leveraging AI in work processes, decision-making, or problem-solving is required. Preferred qualifications include ServiceNow certifications in aligned workflows, industry domain expertise in Technology and/or Telco, large program experience leading architecture and design, enterprise architecture experience, and cloud application technology experience. The ability to travel up to 80% is also necessary.

Responsibilities

The Senior Platform Architect will serve as a technical advisor, guiding customers in establishing a ServiceNow Platform technical foundation and designing solutions to improve outcomes. Responsibilities include ensuring customers adhere to leading practices for instance strategy, technical governance, core data, integrations, and platform technical health. The role involves working with customer executives, platform owners, enterprise architects, and development teams to guide successful solution delivery, develop customer roadmaps, and translate business requirements into architectural blueprints. Additionally, the architect will manage technical governance, engage with enterprise architects to position ServiceNow as a digital transformation platform, ensure instance health by reducing technical debt, support sales efforts by scoping engagements, and contribute leading practices related to the ServiceNow platform.

Skills

Platform Architecture

Technical Advisory

Solution Design

Instance Strategy

Technical Governance

Data Management

Integrations

Platform Health

Consulting

AI-enhanced Technology

Cloud-based Platform

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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