Senior Platform Architect

Austin, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, Artificial IntelligenceIndustries

Requirements

Candidates should have experience guiding customers through digital transformation journeys, leading solutioning and scoping discussions, and driving the successful delivery of strategic projects. They must possess thought leadership, best practices, and expert guidance in the ServiceNow platform, with the ability to engage senior stakeholders and align business objectives with technology solutions. Experience building strong governance frameworks, reducing technical debt, and enabling scalable solutions is essential. Maintaining skills and certifications on specific ServiceNow workflows is also required.

Responsibilities

The Senior Platform Architect will act as an expert across assigned contracts, providing architectural guidance, technical governance, and best practices for ServiceNow's larger accounts. They will build relationships with customer technical and business leaders, collaborate with GTM and Delivery teams, and help customers establish a strong technical foundation on the ServiceNow Platform. Responsibilities include guiding teams on technical architecture for long-term success, working with customer stakeholders during solution implementation, and managing technical governance and delivery operating models. The role also involves supporting sales efforts by scoping engagements and contributing expertise on ServiceNow platform best practices.

Skills

Platform Architecture

Solutioning

Scoping

Digital Transformation

Technical Governance

Best Practices

Stakeholder Management

Cloud Platform

Agile Methodologies

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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