Senior People Services Specialist at Bandwidth

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Telecommunications, SoftwareIndustries

Requirements

Solid experience in People Services operations, payroll, and benefits administration
Reliability and attention to detail
Increased ownership and autonomy compared to a Specialist position
Ability to serve as a key point of contact for international team members
Skills in ensuring high-quality employee experience, accurate execution of recurring processes, and smooth coordination with internal teams (e.g., Rewards, Finance, Global Facilities)
Ability to implement People Services initiatives, identify process improvement opportunities, and maintain compliance with local practices

Responsibilities

Collaborate with the Payroll & Benefits team during the preparation, review, and delivery of the international monthly payroll run, including reporting new hires, leavers, and employee changes
Support the Payroll & Benefits team with high-quality execution of global and local payroll-related projects, ensuring accuracy, timely delivery, and process consistency across regions
Provide monthly payroll reports to the Finance team and support the international PS team during payroll audits
Support the implementation of new benefits according to the forecasted annual benefits roadmap (research, vendor comparison, communications, employee Q&A, etc.)
Administer international employee benefits packages, including enrolling new hires into medical insurance or pension plans, supporting ad-hoc campaigns (e.g., flu shots, medical checks), and managing vouchers, transportation schemes, and ad-hoc employee gifts
Act as the regional point of contact for payroll and benefits queries, resolving issues independently where possible, and partnering with internal or external experts as needed
Maintain accurate employee records and manage processes like onboarding, employment changes, and verification letters
Ensure smooth onboarding and orientation for new hires, coordinating logistics and creating a warm welcome
Act as a go-to contact for general employee queries, connecting people to the right resources and making the People function accessible and responsive
Act as a single point of contact for all local office suppliers (food and drinks, cleaning crew, general office supplies, new hire welcome packs, plants, office seasonal decorations, etc.)
Support with any type of repair work around the office in collaboration with building management
Collaborate with the Global Facilities team on projects such as office moves or refreshes, and help maintain a welcoming and functional space
Support the planning and execution of local employee events, including seasonal celebrations and team lunches

Skills

Key technologies and capabilities for this role

Payroll AdministrationBenefits AdministrationEmployee SupportFacilities CoordinationProcess ImprovementComplianceHR OperationsReporting

Questions & Answers

Common questions about this position

What is the salary for the Senior People Services Specialist role?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What skills and experience are required for this position?

The role requires solid experience, reliability, attention to detail, and increased ownership and autonomy compared to a Specialist position, with hands-on operations in payroll, benefits administration, employee support, and facilities coordination.

What is the company culture like at Bandwidth?

Bandwidth celebrates differences and encourages BANDmates to be their authentic selves, with a focus on being part of the BAND where your music matters.

What makes a strong candidate for this Senior People Services Specialist role?

Strong candidates will have solid experience in People Services operations, demonstrate reliability and attention to detail, and show ability to handle increased ownership in payroll, benefits, and employee support across international offices.

Bandwidth

Cloud-based voice and messaging services

About Bandwidth

Bandwidth provides voice, messaging, and emergency services through cloud-based solutions tailored for businesses, including enterprises, service providers, and application developers. Their services allow clients to integrate reliable communication capabilities into their applications and systems. Bandwidth's offerings include voice calling, text messaging, and emergency calling, all designed to ensure high reliability and scalability, which are essential for uninterrupted communication. The company generates revenue through subscription models, where clients pay a recurring fee, and usage-based models, where charges are based on the volume of calls or messages. Regular maintenance and updates are conducted to enhance service performance and reliability. Bandwidth's goal is to deliver dependable communication solutions that meet the evolving needs of businesses in a competitive telecommunications market.

Raleigh, North CarolinaHeadquarters

2005Year Founded

$19.9MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

100% Medical & Dental Coverage

401(k) & College Savings Plan

PTO with Email Embargo

Free Gym Membership

90 Minute Workout Lunches

Employee Development Opportunities

Risks

Emerging CPaaS providers offering lower-cost services threaten Bandwidth's market share.

Rapid AI advancements may outpace Bandwidth's current capabilities, risking competitive edge loss.

Potential regulatory changes in data privacy laws could increase Bandwidth's compliance costs.

Differentiation

Bandwidth offers a unique owner-operated network with global reach and regulatory expertise.

The company integrates AI-ready capabilities into its cloud communications platform, Maestro.

Bandwidth's focus on secure and compliant communication solutions sets it apart in the market.

Upsides

Growing demand for CPaaS solutions boosts Bandwidth's market potential and revenue growth.

AI-driven communication tools enhance customer experience and operational efficiency for Bandwidth.

5G network expansion globally enhances the quality and speed of Bandwidth's services.

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